Job Title: Automotive Customer Service Representative

Job Description:

The Automotive Customer Service Representative is responsible for managing all aspects of customer orders in collaboration with the sales, procurement, finance, expediting, and logistics teams. They handle a portfolio of business at the part level and ensure effective communication with the customers they serve.

Key Responsibilities:

1) Enter customer parts into the SAP order entry system, verifying order specifications, sizes, and shipment details against the customer purchase orders.

2) Manage customer parts in accordance with mill lead times, campaign runs, and shipping constraints, resolving any discrepancies through expediting, mode management, or cross-application solutions.

3) Oversee inventory management and release processes to ensure timely delivery based on customer requirements.

4) Provide customers with solutions for various issues such as forecast discrepancies, late production, shipping constraints, or processing backlogs.

5) Analyze changes in customer forecast and update the SAP system accordingly.

6) Provide quality, production, shipping, and customs documents to customers as needed.

7) Provide explanations and conduct root cause analysis on Key Performance Indicators misses for leadership.

Skills:

1) Alertness and Proactive Approach: The ideal candidate must possess the ability to quickly recognize critical situations, potential risks, or urgent matters that require immediate attention.

2) Rapid Decision Making: The successful candidate should exhibit exceptional decision-making skills, enabling them to make prompt and well-informed judgments when faced with critical items.

3) Effective Problem Solving: The candidate should excel at analyzing complex issues, identifying root causes, and formulating effective solutions in a timely manner.

4) Clear Communication: The candidate should possess excellent verbal and written communication skills to articulate critical information clearly and concisely.

5) Timely Escalation: The candidate must have the judgment to recognize when to involve higher-level management or specialized teams, ensuring that critical matters receive the attention and resources they require promptly.

6) Crisis Management: The candidate should be able to remain composed under pressure, coordinating resources and stakeholders effectively to manage and resolve urgent issues promptly.

7) Collaboration and Teamwork: The candidate should be a team player, capable of working collaboratively with colleagues from various departments to address urgent matters.

8) Time Management and Prioritization: The successful candidate should possess strong time management skills, enabling them to prioritize tasks effectively. They must be able to allocate their time and attention appropriately, ensuring that critical items receive immediate focus without neglecting other essential responsibilities.

9) Attention to Detail: While responding quickly, the candidate should maintain a high level of attention to detail. They must ensure accuracy and precision in their assessments, communications, and actions, minimizing errors or oversights that may negatively impact the resolution of critical matters.

10) Continuous Improvement: The ideal candidate should exhibit a commitment to continuous improvement. They should actively seek feedback, learn from each critical item response, and strive to enhance their efficiency and effectiveness in identifying, responding to, and escalating critical matters.

Preferred Qualifications:

Bachelors degree in related field

Demonstrated experience of 5 years in customer service

Working Conditions:

Office Environment, Monday to Friday, with extended hours as required.

Willingness and ability to work on-site in Calvert, Alabama, at least four days a week.

Please note: The Job Profile is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.

by Jobble