RESPONSIBILITIES

• Establish and monitor quality assurance of program goals in compliance with agency and contract expectations
• Report to, and meet with, supervisor on a weekly basis.
• Complete and submit data reports weekly and short narrative reports monthly or more frequently as required.
• Attend internal and external agency and funder meetings.
• Maintain staff schedule and conduct monthly staff meetings or more frequently as required.
• Supervise staff performance, providing monthly written feedback.
• Provide staff training on program goals and duties as well as agency expectations.
• Provide individual, group and community presentations as assigned by the Program / Asst Department Director.
• Provide direct services to clients, including outreach, intake, benefit enrollment, referral, advocacy, and exit summaries.
• Monitor and document client progress toward obtaining benefits.
• Document all interactions with, or on behalf of, clients.
• Maintain familiarity with program resources available on- and off-site.
• Perform additional duties as assigned.

SPECIFIC RESPONSIBILITIES

• Pass and maintain all training or certifications associated with the program.
• Attend monthly Tenant association meetings.
• Participate in community events and meetings.
• Conduct outreach and enrollment.
• Some meetings and conferences maybe required outside of NY
• Evening and Weekend work hours maybe required.
• Recruit businesses and individuals for program services.
• Schedule appointments for services.
• Seek out and coordinate community and outreach events for the program.
• Maintain up to date with changes in benefits.
• Must wear formal business attire at all times.
• Enroll and keep all client records up to date.
• Maintain all records confidentially.

QUALIFICATIONS

• Masters Preferred
• Bachelor’s degree with a minimum of one years’ experience in social services 
• Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment. 

PHYSICAL REQUIREMENTS

• Excellent communication and interpersonal skills
• Good writing skills
• Ability to use a computer for prolonged periods.
• Ability to occasionally lift and/or move up to 10 pounds.
• Ability to stand, walk, or sit for long periods of time.
• Ability to bend and retrieve objects and/or documents.
• Ability to travel in the boroughs of New York City and its adjacent counties via public transportation.

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org.