Desktop Support Specialist

$40,000 - $50,000

Union, NJ 

Job Summary:

Provide end-user IT support for customers in a broad range of administrative, instructional and research environments. Recommend solutions to support IT needs. Onboard new faculty and staff. Train customers on basic functions of applications. Respond to support request calls and emails.

Desktop Support

Install new computer hardware. Prepare new computers for deployment and reload existing computers using standard vendor operating system images. Install new software applications and apply software updates. Build and update group policy objects in Active Directory. Investigate, diagnose and resolve complex hardware, software, security and network problems. Coordinate vendor repairs of computers, printers and other devices. Maintain inventories of computers, software licenses and related supplies.

Monitor the ticket queues used by the team and prioritize daily tasks to maintain support continuity.

Server and System Administration

Administer local and cloud-based servers to provision file shares, manage access, apply patches and apply firmware updates. Maintain server accounts and permissions. Assist users with file management for local and server storage. Ensure that scheduled backups of system and data files on servers and desktops are running appropriately. Perform data restores as requested.

The ideal candidate should be an IT specialist with Microsoft Office 365 expertise. The candidate should be an expert in Office 365 system & application support and have solid knowledge of the applications available in Office 365. The candidate should also have experience in managing Active Directory permissions and Office 365 permissions. 

Preferred Skills

•3 years of hands-on experience with Office 365, Microsoft SharePoint, or Microsoft Exchange

•2 years real-word experience implementing production Azure analytics platforms

•MCSA and/or MCSE certification in Microsoft Office 365 preferred

•Azure certifications preferred

#2

The ideal candidate should be an IT specialist with Microsoft Office 365 expertise. The candidate will be an expert in Office 365 services & application support and have a strong knowledge of the applications available in Office 365, with experience in managing Active Directory permissions and Office 365 permissions via Azure Sync Services.

#3

Primary Qualifications / Experience Desired / Responsibilities:

•Minimum 3 years of extensive Exchange/Exchange Online and Microsoft 365 implementation and support experience. 

•Provide overall Office365 security expertise including strong knowledge of Azure Active Directory. 

•Permissions (Azure Active Directory \ Security & Compliance Center \ Exchange Online)

#4 

Responsibilities:

· Maintain desktop and laptop equipment, peripherals and other IT related hardware

· Diagnose, replace, upgrade and repair hardware issues

· Provide end-user application and software support

· Maintain Office 365 accounts, access, reconciliation, and licensing

· Maintain IT assets and equipment inventory

Education and Experience:

· Certifications are a plus (Microsoft preferred)

· Three to five years of experience in Microsoft Cloud technologies such as: Office 365, Azure AD, Exchange, SharePoint, Teams, OneDrive

· Three to five years of experience providing remote Help Desk support:

Experience:

•Desktop Support: 3 years 

•Sharepoint: 3 years 

•Office 365: 3 years 

•Azure AD: 3 years 

•Teams: 3 years 

•Exchange: 3 years