Required Knowledge, Skills, and Abilities Requires a good technical understanding of internetworking devices and their associated operating systems, as well as an understanding of systems and network related programming conceptsRequires the ability to correctly identify and diagnose common operating system, LAN operating system and microcomputer application problems, and to document and implement appropriate resolution techniques for such problemsMust be able to read, interpret, understand, and apply technical instructions and documentationRequires good interpersonal and communication skills and the ability to handle multiple, shifting prioritiesExcellent communication and interpersonal skills to facilitate technical discussions with project training, curriculum development, departmental management staff and clients and to support the user populationSound knowledge of programming methods and procedures, documentation procedures, program flow-charting and excellent organizational skills.Demonstrated troubleshooting skills