Description

This is a temporary position.

This will be a temporary role from June to – January 2025

ABOUT THE ROLE

We are searching for a Director of the Front office. As The Director of the Front Office, you will oversee the day-to-day activities of the hotel front office. You will be responsible for directing and controlling the operations of the front office, reservations, and guest activities, and ensuring adherence to the hotel’s standards, policies, and procedures. You will work closely with other departments, such as housekeeping and food and beverage, to ensure that guests have a seamless and enjoyable experience during their stay.

Essential Duties

· Manage front desk and guest services staff, including hiring, training, scheduling, and performance evaluations.

· Develop and implement policies and procedures to ensure smooth and efficient front desk operations, including check-in and check-out procedures, and guest services.

· Ensure that front desk and guest services staff provide prompt and courteous service to guests, responding to their needs and requests in a timely and efficient manner.

· Ability to communicate effectively to management via in-person, email or in-writing.

· Strong supervisory skills: ability to appropriately assign/delegate work and authority to others in the accomplishment of goals; provide coaching, advice and assistance as required; help subordinates overcome obstacles and deal with problems.

· Knowledge of safety management principles; federal and state OSHA regulations; safety, emergency, and accident policies and procedures.

· Role may require the ability to drive a motor vehicle, stand, walk, sit, talk, talk on a telephone or mobile device, carry a laptop (including while traveling), use a computer for a significant amount of time each day, to hear, and to occasionally lift up to 20 lbs.

Specific Requirements of this role:

· Interview, select, train, schedule, coach, and support employees, ensuring they perform in accordance with the hotel standards and values.

· Manage employee engagement, scheduling, payroll, counseling, and department meetings.

· Develop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts.

· Review the reservation function to maintain high occupancy of guest room space and average daily rate.

· Oversee the property accounting functions, including but not limited to accounts payable and receivables, house bank audits, and petty cash as it relates to the front office.

· Monitor all front-of-house financial operations and ensure front-office compliance with accounting controls and procedures.

· Resolve guest complaints and anticipate potential problems by reviewing and monitoring operational issues, business flow, and employee performance.

· Perform other duties as assigned.

Qualifications

Qualifications

· Bachelor’s degree in hospitality, sales, marketing, management, or related field preferred.

· At least 3 years of front office management role or similar position required.

· Experience with Property Management System(s) and Central Reservation System(s) required.

· Working knowledge of Microsoft Office, including Excel and Word.

· Flexible Schedule including weekends and holidays.

The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.