27 Assistant Director of Front Office Jobs in New York, NY
The Mark Hotel is Hiring an Assistant Director of Front Office Near New York, NY
Assistant Director of Front Office
Qualifications
- The ideal candidate for this role will have 2-3 years of front office management experience in a mid-sized luxury hotel.
- Experience working with unionized team members.
- Hospitality professional who is passionate about delivering exceptional guest experiences in a luxury setting
- Ability to lead and mentor junior managers and provide coach and counseling as needed.
- Be comfortable communicating and interfacing with other key departments such as Housekeeping, Sales and Marketing, Food and Beverage and Guest Relations.
- 4 year college degree preferred
- Responsible for overseeing front office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
- Accountable for ensuring the smooth operation of Front Office in a friendly, efficient, and courteous manner, providing all guests with quality service prior to arrival and throughout their stay.
- Managing daily operations of the front office team, including unionized and nonunion team members and front office managers
- Motivate, coach, counsel and discipline all front office personnel according to The Mark Standards.
- Be present and visible in the lobby and other key areas of the front office.
- Ensure that employees are always attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
- Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
- Analyze rate variance, monitor credit report, and maintain close observation of daily house count.
- Ensure participation within the daily Rooms Operations and executive meetings.
- Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements and Union standard.
- Prepare and conduct all Guest Services Agents and Front Office Managers interviews.
- Ensure that no-show revenue is maximized through consistent and accurate billing.
- Review daily Front Office work and activity reports generated by Night Audit
- Meet and greet VIP guests.
- Oversee the mail room to ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Job Summary
Full Time
$111k-145k (estimate)
04/27/2024
05/10/2024
themarkhotel.com
NEW YORK, NY
200 - 500
1980
JEAN-GEORGES VONGERICHTEN
$10M - $50M
Restaurants & Catering Services
Related Companies
About The Mark Hotel
The Mark Hotel is a 5 star hotel in New York City. Located on Madison Avenue near Central Park, this luxury hotel in Manhattan boasts lavish rooms and suites, a fine dining restaurant, and the famous Frederic Fekkai salon.
The following is the career advancement route for Assistant Director of Front Office positions, which can be used as a reference in future career path planning. As an Assistant Director of Front Office, it can be promoted into senior positions as an Administrative Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Director of Front Office. You can explore the career advancement for an Assistant Director of Front Office below and select your interested title to get hiring information.
