Managed Service Provider Senior Support Engineer

Location : White Plains, NY /

Salary : $100,000-$110,000Managed Service Provider Senior Support Engineer

Managed Service Provider Senior Support EngineerWe seek a Managed Service Provider Senior Support Engineer candidate to be part of a growing MSP.

Managed Service Provider Senior Support Engineer will support clients in implementing projects and deploying new technologies daily.

The selected Senior System Engineer (Level 3) MSP should have a strong knowledge of Microsoft Windows Server Platforms and be a self-starter willing to see tickets through to completion with research, documentation, and training.

The Managed Service Provider Senior Support Engineer will be responsible for modernizing infrastructures, accessing and building networks, and supporting escalated support.

The Managed Service Provider Senior Support Engineer should be able to execute with a high degree of success, independently solving problems in environments rich in Microsoft 365 Cloud Services (such as Azure, Exchange Online, and SharePoint), Microsoft Server, Active Directory, Virtualization with VMware and / or Hyper-V, Firewalls, Switches, VPN’s, MDM, and Backup.

The Managed Service Provider Senior Support Engineer should be cool and calm under pressure and instills confidence in the client that they are in safe, steady hands.

Managed Service Provider Senior Support Engineer Experience : MUST HAVE 3 YEARS OF MANAGED SERVICE PROVIDER EXPERIENCEActive Directory and Group Policy creationVMware and / or Hyper-V troubleshooting and implementation solutionsImplementing network software and hardware upgrades (Cisco Meraki;

SonicWall; Ubiquiti)Routing, Switching and Firewalls, and other network appliances experienceDesigning / Implementing Project PlansHands on experience with Microsoft Defender for Office 365, Safe Attachments, Safe Links, Phishing Protection, etc.

Investigative experience on the Microsoft 365 platform including Audit Logs, Message Tracing, and Cloud App Security / Microsoft Defender for Cloud AppsExperience with MDM solutions such as Microsoft IntuneExperience with Mac Desktop OSTicketing / PSA tools, Autotask experience a plusRMM tools, Datto RMM experience a plusManaged Service Provider Senior Support Engineer Benefits : Salary $100k -$110kPTO401(k) w / matchCertification ReimbursementOpportunity Location

White Plains, NYProposed Salary

$100,000-$110,000Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers.

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Last updated : 2024-04-08