Support Engineer- Level 1

Fully On-site, Monday through Friday in Westchester County

Salary Range: $45,000-$55,000

Certifications - A , Google IT Support, MCSP, CLA, ITTL Foundation or equivalent experience

Essential Job Functions

• Provide first-level technical support to end-users by promptly responding to their inquiries, troubleshooting problems, providing instructions, and resolving issues related to hardware, software, connectivity, remote access, and other IT systems.

• Answer all Helpdesk support requests providing excellent customer service and prompt technical assistance.

• Work closely with senior IT team members and vendors to provide support and maintenance of all applications.

• Install, modify, upgrade and repair IT hardware and software as needed.

• Assist with creating, updating, and publishing instructional documents.

• Excellent attention to detail with the ability to multi-task.

• Must have the ability to work as part of a team, as well as independently.

• Analyze and solve technical problems by using problem-solving skills.

• Assist with managing and maintainingall hardware inventory.

Required Skill Set:

• Proficient in the Microsoft Windows and Google Apps suite of products 

• Outstanding customer service and interpersonal skills.

• Basic Wired and Wireless Networking troubleshooting skills.

• Software and hardware troubleshooting skills.

• Installation and Troubleshooting of Software

• Installation and Troubleshooting Printers and Scanners

• Troubleshooting Chromebook and IOS Devices

Bonus Skill Set:

• Experience with Microsoft Active Directory or Azure AD

• Experience with Windows Deployment (Ghost, MDT, SCCM, Intune)

• Experience with managed/configurable switches

• Experience with MDF Solutions (JAMF Pro, Microsoft InTune, AirWatch, Radix, etc.)

• Experience with Google Admin Console

• Experience with Content Filters (Lightspeed Relay, GoGuardian, etc.)

School Preference:

Bachelor of Science Degree preferred but not required.

Note: Candidates require fingerprinting and background checks. Candidates will have to comply. Candidates are required to have a vehicle for minimal travel between buildings.