The Server is responsible for supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and customer needs are anticipated. Establishing and maintaining good working relationships between the restaurant and the kitchen team.

II. Essential Job Functions

Job Activities

Customer Service

• Provides a speedy, efficient, and professional level of service at all times.
• Is responsive to any guest?s request.
• Controls section during service, taking orders and issuing bills.
• Ensures that all customers receive the best possible service and care.
• Maximizes sales opportunities through good service and table scanning.
• Makes side dishes or appetizers tableside for any customer.
• Runs drinks from the service bar if needed to the customer.
• Cut any meat tableside if needed.
• Make meat tartar or tuna tartar tableside if needed.
• Runs food to any table as needed.
• Works with restaurant staff to create a positive dining experience for guests.
• Greets customers and answers any and all questions.
• Alert team members when tables are in need of attention if they are not present and assist them in helping with their tables.
• Has knowledge of the menu, with the ability to make suggestions.
• Ensure tables are enjoying their meals and take action to correct any problems.
• Collect payments from tables.

Department Responsibilities

• Arrives at work for scheduled shifts and is punctual, always following company absence, and lateness procedure if unable to do so.
• Treats company property with due care and attention.
• Attends meetings/training sessions as required by the management team.
• Adheres to and maintains cleaning checklists and carries out any other duties and responsibilities as assigned.
• Is aware of restaurant/company skills and standards, ensuring these are followed.
• Inform managers of any complaints/comments / perceived issues.
• Is hands-on and present in the restaurant at all times during service.
• Has a thorough knowledge of the food and dessert menu.
• Communicates any issues or ideas to the management team.
• Becomes a professional, valued member of the team with a flexible approach to improving customer experience.
• Cleans tables and removes dishes after the customer leaves, or as needed.
• Carries loads of soiled dirty dishes to the dishwasher to be cleaned.
• Ensures availability of clean dishes, flatware, glasses, straws, napkins, and other dining materials.
• Resets tables when a customer leaves for the next customer party.
• Can remain focused and on-task.
• Sweeps and mops floors, even in the event that items are broken or spilled.