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** SERVICE MANAGER**
**Job Category****:** SERVICE **Requisition Number****:** SERVI001366 Showing 1 location **Job Details**
**Description**
**Job Function:**
* Oversee all service activities of the yard.
* Responsible for quality of equipment and recovery of rental damages. In addition, ensures service operations are properly documented, and the shop environment remains well organized and safe.
* Keeps customer satisfaction in the fore-front of all service personnel.
* Essential Duties Help shop foreman make daily work list for technicians.
* Supervise Service personnel. Assign shop foreman priority task.
* Choose and communicate what equipment to display.
* Review work orders daily.
* Approve repairs to equipment.
* Approve work orders before closing.
* Manage all rental damage issues.
* Manage all customer service request.
* Coordinate equipment needs with Rental Coordinator.
* Evaluate Service personnels job performance.
* Maintain communication between all departments.
* Maintain communication with customers on equipment issues.
* Organize equipment on yard.
* Adhere to all company policies, procedures, rules and regulations in written or verbal form.
* Comply with government safety requirements and other regulations.
* Conduct department safety meetings upon request. Attend department, store, and safety meetings.
* Perform other duties as requested.
**Education, Skills and Requirements:**
* High School diploma is a must; College or Associate degree preferred
* 3-7 years of experience in heavy equipment management role or similar industry preferred.
* High level of dedication to a culture of collaboration and system optimization
* Construction and heavy equipment background, as a Mechanic, or construction supervisor.
* Welding and fabrication background, in a Maintenance, and or new fab environment.
* Management experience, Supervisory experience as a Foreman, Site supervisor, Shop supervisor, or Project manager.
* Training, past courses in management, and supervision, desired.
* Experience in CPM, and Quality Control is a plus.
* Applicant's must have a valid drivers license, high school diploma and be able to pass a physical, drug screen and background check.
* Comfortable performing in a fast-paced environment while managing multiple projects
**COMPETITIVE SALARY, PAID TIME OFF, 401-K WITH COMPANY MATCH**
**MEDICAL INSURANCE, VISION INSURANCE, DENTAL INSURANCE,** **COMPANY PAID LIFE INSURANCE**
**VOLUNTARY LIFE POLICIES, COMPANY PAID SHORT TERM AND LONG TERM DISABILITY**
**SHORT TERM AND LONG TERM INCENTIVE PLANS**
**TOOL AND WORK BOOT ALLOWANCE, PRESCRIPTION EYE PROTECTION ALLOWANCE, COMPANY PAID TRAINING**
**Qualifications**
**Skills**
**Behaviors**
**:**
**Motivations**
**:**
**Education**
**Required**
High School or better.
**Experience**
**Licenses & Certifications**
**Required**
Non-Commercial DL
Full Time
$98k-134k (estimate)
04/26/2024
05/12/2024
The following is the career advancement route for SERVICE MANAGER positions, which can be used as a reference in future career path planning. As a SERVICE MANAGER, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary SERVICE MANAGER. You can explore the career advancement for a SERVICE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
02/08/2022: Poughkeepsie, NY
The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.