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Introduction:
We are seeking a dynamic and experienced Hotel Operations Manager to join our team and oversee the front desk and guest services operations of our hotel. The Hotel Operations Manager will be responsible for managing a team of guest service agents, ensuring that all tasks are completed efficiently and to the highest standards, and providing excellent customer service to guests. The successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage and lead a team of guest service agents, including scheduling, training, and performance evaluations
Oversee the daily operation of the front desk, including handling guest check-ins, check-outs, and requests
Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized lobby area and adhering to safety protocols
Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
Monitor and maintain inventory levels, including ordering and restocking as needed
Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
Other duties as assigned
Qualifications:
Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
Strong leadership and communication skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and property management systems
Flexibility to work evenings, weekends, and holidays as needed
Must have experience with LightSpeed PMS
Perks:
Competitive salary
Paid time off
Medical, dental, and vision insurance
401(k) retirement plan (US only), Employer RRSP match (Canada only)
Professional development opportunities
Positive and supportive work environment
Full Time
$71k-104k (estimate)
03/24/2024
04/08/2024
The job skills required for Hotel Operations Manager include Leadership, Guest Service, Customer Service, Scheduling, Communication Skills, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Operations Manager. Select any job title you are interested in and start to search job requirements.