The Medical Receptionist serves as the front line for the medical team; greeting patients, collecting payments, verify billing information, scheduling appointments, directing incoming calls and performing all clerical duties necessary to prepare patient visits.
Essential Duties:
1. Welcomes patients and visitors by greeting in person or on the telephone.
2. Answers calls, within three rings whenever possible, in a courteous and professional manner.
3. Maintains confidentiality of personal and financial information.
4. Protects patient confidentiality by making sure protected health information is secured by not leaving PHI in plain sight and logging off/locking the computer before leaving it unattended.
5. Optimizes patient satisfaction, provider time, and room utilization by scheduling appointments in person or by telephone.
6. Keeps patient appointments on schedule by notifying provider of patients' arrival.
7. Answers patients questions and/or directs incoming calls to the appropriate staff member(s).
8. Maintains the reception and patient waiting areas.
9. Maintains patient accounts by obtaining, recording, and updating personal and financial information.
10. Gathers third party payment information.
11. Establishes that each patient is offered and advised of the Sliding Fee Scale annually.
12. Collects and receives patient fees, including payment on accounts, co-payments, and sliding fee payments.
13. Collects and maintains patient registration and utilization data for reports.
14. Works in collaboration with other health professionals and members of the health care team in order to ensure patients receive timely care.
15. Performs other necessary duties as required to support the clinic and ensure patient flow.
Requirements
1. High School diploma or GED required
2. One year of medical office experience preferred
3. Strong computer skills, including working knowledge of Microsoft Excel and Word
4. Bilingual preferred
5. Good oral and written communication skills
6. Highly organized, attentive to detail, quality and accuracy
7. High energy and a positive attitude
8. Strong commitment to customer service and professionalism
9. Ability to interrelate with a wide variety of people and cultures
10. Ability to work under pressure
11. Ability to maintain high level of confidentiality
12. An ability to fulfill their job requirements with minimal supervision
13. Ability to communicate effectively in person and on the telephone with the public, patients, and staff