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Job Title: Application Support Analyst
Location: New York
Department: Technology
Permanent
Overview of the role:
Based in NY responsible for supporting all systems & applications used by all the US offices front to back including (but not limited to) systems used for Trade Capture, Middle & Back Office operations, Static & Market data capture and distribution, Risk, PnL.
Confident dealing with traders and middle office, across multiple asset classes (Rates, FX, Credit, Equity, etc) familiar with the trade, static and market data required in trade flow & Risk/PnL systems.
Will be responsible for performing user training, configuration and permissioning associated with on-boarding new NY users (including trader app set up).
Point of contact for all US user System & Application queries and issues, ranging from simple technical tasks to complex business issue investigations. Ensuring timely resolution and good communication for all issues. You will be expected to form a close working relationship with development teams and UK based Support team to communicate user requirements, identify common support issues (including root cause) and recommend changes to improve future platform supportability.
Role requirements:
The role may be required to assist with some degree of testing new releases in a UAT capacity and also manage some production releases.
The role will require a good understanding of the standard windows & UNIX environment and specifically experience of supporting a complex .NET and Java application suites.
There may be some a requirement to work staggered shifts to cover global trading times. There will be occasional weekend work. This role is a great opportunity for someone who is a self-starter, pro-active and keen to enhance their Technical and business skills set through both hands-on experience and training.
Experience required:
Essential Skills:
Highly Desirable:
Desirable:
About you:
The ideal candidate will be a bright assured self starter with equally good technical and interpersonal skills. We are looking for somebody who is willing to learn (both business and technical), with the potential to take on additional responsibilities. Must have strong problem-solving ability and be comfortable being thrown in at the deep end on any system\application issue. Presentation and interpersonal skills are expected to be of a high professional standard.
BlueCrest is committed to providing an inclusive environment for its workforce. As an employer, we provide equal opportunities to all people regardless of their gender, marital or civil partnership status, race, religion or ethnicity, disability, age, sexual orientation or nationality.
Full Time
Retail
$75k-102k (estimate)
03/09/2024
04/24/2024
bluecrestcapital.com
WESTMINSTER, ENGLAND
200 - 500
2000
<$5M
Retail
The job skills required for Application Support Analyst include Application Support, SQL, Problem Solving, Futures, Java, Team Development, etc. Having related job skills and expertise will give you an advantage when applying to be an Application Support Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Application Support Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Application Support Analyst positions, which can be used as a reference in future career path planning. As an Application Support Analyst, it can be promoted into senior positions as an Applications Support Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Application Support Analyst. You can explore the career advancement for an Application Support Analyst below and select your interested title to get hiring information.
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Quotes from people on Application Support Analyst job description and responsibilities
Application support analysts respond to application support requests for smartphone or computer applications.
03/14/2022: Amarillo, TX
Often part of a wider team, they are responsible for the smooth operation of specific software applications within an organization or to the end-user.
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They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
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Application support analysts provide customer service to users of applications on smartphones and computers.
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These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
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Career tips from people on Application Support Analyst jobs
Successful Application Support Analysts are abstract and creative thinkers who thrive on tackling difficult challenges.
03/14/2022: Charlotte, NC
Many applications work with databases and run on server operating systems, so the analyst also should be able to troubleshoot these.
12/27/2021: South Bend, IN
Application support analysts need both technical and human skills to perform their duties effectively.
03/08/2022: Fort Lauderdale, FL
Application support analysts can provide support through email, phone calls or live chat.
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Applications support usually offers technical support and human support.
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