Support Analyst Harris School Solutions - Remote Harris School Solutions is seeking a Support Analyst to join our WinCap support team. The successful candidate will provide application support to customers for our WinCap School Financial Management software product line, assisting with complex questions related to its function and usage. In this role, you will work closely with the Director of Client Services and be supported by a great team in providing exceptional customer service and development support. This position is budgeted for a starting salary between $50,000 - $75,000/year based on experience. What your impact will be: Operates as a frontline, primary support liaison for WinCap clients and effectively responds to inquiries received by telephone and electronically submitted support tickets. Handles escalated support tickets; working directly with customers to provide services and help resolve problems. Manages requests for bug fixes and software enhancements. Recognizes issues with the application, escalating to development when needed. Uses discretion to effect timely solution of problems in order to ensure customer satisfaction, eliminate downtime and prevent cost overruns. Collects detailed information to categorize request in order to determine method of resolution and create processes and guides. Demonstrates excellent analytical, research and problem-solving skills with a strong ability to multi-task and prioritize work effectively. Exercises sound professional judgment in analysis of problem in order to: (1) attempt solution by phone, or (2) decide proper level of maintenance required to solve problem. Provides and assists with trainings for client webinars and user groups. Other duties as assigned. What we are looking for in a candidate: Bachelor's degree in business or equivalent work experience. Outstanding customer service and organizational skills. Exceptional analytical, troubleshooting and problem-solving skills. Positive, results oriented mindset. Excellent verbal and written communication skills. What will make you stand out: Application Support experience Payroll/Fund Accounting knowledge Prior experience in a school district business office What do we offer? A competitive compensation package Growth opportunities within an organization that encourages professional growth Full range of employee benefits 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D) Generous vacation and personal leave 401K matching programs Lifestyle rewards About Harris: Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc., Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses. Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.com This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.