Job description

Blue Zoo is an interactive aquarium! Touch and feed stingrays, birds and reptiles, see sharks, clownfish, angelfish and enjoy play equipment, shows and water play tables!

As an assistant manager you will be responsible for assisting members of your education team
and guest interactions at Blue Zoo during your assigned shifts. Assistant manager will work on
the aquarium floor assisting guests and their team members with day-to-day aquarium
operations
 The Assistant Manager supports the General Manager in all aspects of the blue zoo
operations. The main focus of this position is to lead the front-of-house and back-of-
house teams and organize daily blue zoo operations with a goal of controlling costs and
providing a high-quality experience to customers. Other focuses include back-office
work, personnel management, and inventory management.
 Make daily floor plans per shift to ensure proper rotation and coverage of stations
 Keep inventory form and stocking area updated
 Maintain direct communication with guests for special requests and large party
reservation
 Assists General Manager with training and development of all blue zoo
employees including husbandry team, hosts, events coordinators, education team,
management. Provides conflict resolution and ensures disciplinary / termination
procedures are followed and that all workplace standards are upheld
 Executes sales and marketing opportunities while maximizing cost controls. Motivates
team to achieve business goals and objectives and assists General Manager in preparing
the weekly GM Report, monitoring, and analyzing weekly and monthly cost of goods,
sales, comps and labor reports
 responsible for facility maintenance and ensures an “A” grade compliance with the
Health Department and oversees all inspections. Maintains opening, running, and
closing venue checklists to ensure facility maintenance standards
 Develops and builds Guest relations and ensures all guest complaints are resolved.
Maintains high guest satisfaction through constant training, education, and practice of
high service standards. Also maintains an “open door” for policy for Manager and
employee communication
 Maintains systems, policies, and procedures for use in recruiting, hiring, training,
management, inventory, scheduling, cost and operational efficiencies
 Execute Blue Zoo business plan and assist General Manager with developing
and executing tactics to achieve goals and targets
 Responsible for execution of policies, operating procedures, training programs,
directives, rules, and regulations for the restaurant staff
 ·Responsible for completion of all company compliance training by the Husbandry
team staff
 Reacts to any guest complaints and takes any appropriate action
 Manages guest feedback channels through approved company practices
 Perform other job-related duties as requested
 Assisting with the day-to-day activities of the education team

Responsibilities of assistant manager

 Motivating the team to achieve organizational goals
 Developing and implementing a timeline to achieve target goals
 Delegating tasks to team members
 Conducting on-boarding and training of new team members to maximize their potential
 Empowering team members with skills to improve their confidence, knowledge, and
communication skills
 Contributing to the growth of the company through a successful team
 Creating a pleasant working environment that inspires the team
 Opening and/or closing the aquarium in an efficient manner.
 Managing merchandise in the gift shop and concession areas
 Replenishing change in registers throughout the day
 Assisting with events, including afterhours events, when needed
 Communication with and coordination of vendors
 Cash handling experience

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Experience level:

• 1 year
• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• West Des Moines, IA 50266: Relocate before starting work (Required)

Work Location: In person