Customer Service Representative
Duties/Responsibilities:

• Act as liaison in initial planning stage by collaborating with client or other involved parties; develops detailed description of jobs and materials necessary to complete project.
• Collaborates with clients, supervisory staff, contractors, and design professionals to discuss and resolve problems, including work procedures, complaints, and construction or design issues.
• Manages and leads actions that are necessary due to warranties, delays, bad weather, or emergencies at construction sites.
• Develops and maintains good working relationships with a variety of people, including owners, managers, designers, supervisors and clients.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software.
• Ability to remain flexible and efficient in a fast-paced environment.
• Ability to make intelligent and quick decisions, working well under pressure, and when faced with unexpected occurrences or delays.
• Ability to effectively multitask while analyzing and solving problems.

Experience:

• Previous customer service experience required.

Physical Requirements:

• May require travel.
• Must be on-call to address delays, emergencies, bad weather, and other issues at the jobsite.

Job Type: Full-time

Pay: From $1,000.00 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Hatfield, PA 19440: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Project management: 1 year (Preferred)

Work Location: In person