How you'll contribute: 

• Meet and exceed Blend SLAs for Email and Chat support queues 
• Lead the training and mentoring of new hires on the Client Support team
• Project management and execution of ongoing support projects
• Need to be/become a subject matter expert of Blend to assist with escalations from the Client Support team
• Act as a Tier 2 escalation point for Tier 1 support function
• Provide on call/after hours support for Enterprise customers
• Lead client facing outage communications
• Assist with managing product outages
• Demonstrated ability to efficiently manage client relationships and provide ongoing support for technical support projects

Who you are: 

• 3 years experience in a technical customer support role
• Experience working closely with Engineering and Product teams to resolve bugs in production environments
• Strong technical aptitude and ability to become a product expert quickly
• Subject matter expert or able to become subject matter experts rapidly in the following areas in respect : Loan Origination process, Software troubleshooting and web technologies
• Knowledge and ability to support developers who are using Blend’s RESTful APIs
• Ability to evaluate, troubleshoot, and resolve customer issues as well as perform fixes directly in client production environments
• Ability to work flexible schedules that may include evenings/weekends/holidays

Benefits and Perks:

• Meaningful equity and a 401(k) plan
• Comprehensive health benefits 
• Wellness benefits covering a variety of wellness activities, fitness classes, fitness equipment and more 
• Stipends for work from home office set up, internet, and meals 
• Company-wide mental health days 
• Weekly remote all hands
• Up to 15 days accrued vacation per year
• 16 weeks of paid parental leave

#LI-LH1