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Purpose:
Work in partnership within operations and across various levels and departments of the organization to assist in planning, designing, migrating and troubleshooting client installation activities.Work collaboratively with clients to meet contractual obligations in a subject matter expert support role and manage client expectations to ensure that product and service deployments are successfully completed on time and meet technical, business and operational expectations.Monitor and drive throughout the project lifecycle to established implementation milestones, and participate in client status calls to ensure that projects remain on schedule. Ensure deployment engineering activities meet corporate client satisfaction objectives as well as internal and external SLAs.
Position Details:
Primary Roles & Responsibilities:
Knowledge, Skills, Abilities
Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs, and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.
Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Considers the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for external trends that are likely to shape the wants and needs of customers in the near future. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.
Business Acumen - Interprets situations and events from a business standpoint in order to make decisions that are consistent and congruent with the organizations strategic direction and goals. Demonstrates the ability to use technology to enhance decision making, and provide cost-effective organizational and management tools. Aligns policies for a consistent and united business approach. Increases cooperation and communications between departments.
Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions. Has a strong record for making decisions that are correct and accurate. Applies strategies to implement effective decision making during crises.
Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.
Education / Experience Requirements
Supervisory Responsibility
This position has no direct reports.
About Us:
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500 team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Visit blackbox.com to learn more.
#LI-NB1
Part Time
$110k-133k (estimate)
03/15/2024
05/14/2024
The job skills required for Engineer (Network) include Analysis, Troubleshooting, Problem Solving, Leadership, Planning, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an Engineer (Network). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Engineer (Network). Select any job title you are interested in and start to search job requirements.
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