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Primarily Roles & Responsibilities
·Receives and responds to customer inquiries for assistance with product orders, returns, issues or requests
·Processes orders through multiple platforms/tools,including phone, email, fax, website, vendor and customer portals
·Processes quotes and follows up with customers as needed
·Issues returns credits, miscellaneous debits/credits (price adjustments, freight adjustments, etc.)
·Provides lead generation for sales by promoting related or targeted products to callers.
·Assists in outbound call campaigns
·Maintains database information as needed
Skills, Knowledge, Abilities
·Strong customer service and communication skills
·Ability to follow defined processes with attention to detail
·Ability to type 35 words per minute
·Familiarity with industry products and solutions
·Solid problem resolution skills
·Ability to collaborate with Team Members and customers
Education/Experience Requirements
·High School diploma or equivalent
·1-3 years in Customer Service or similar role
Supervisory Responsibility
None
Full Time
$36k-46k (estimate)
03/22/2023
06/01/2023
The job skills required for Customer Service Representative include Customer Service, Products and Services, Communication Skills, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.