Under general supervision, is responsible for training network users in network software applications; assists users with software requirements; performs diagnostic tests; monitors, maintains and upgrades County Local Area Networks (LANs) and user application software; maintains software installation and relocation records; modifies programs; tests and evaluates hardware and software; assists programming staff; responds to after-hour calls; and performs related duties as required.

• Troubleshoots to determine the exact cause of network or data communication problems and repairs personal computers and peripherals
• Installs or relocates computer workstations and peripherals
• Assists users in determination of software requirements and needs
• Performs diagnostic tests on microcomputers, network systems and application software
• Maintains accurate records of hardware/software installation and relocation
• Monitors transaction logs and modifies programs to provide maximum efficiency
• Tests and evaluates hardware and software for efficiency and compatibility with existing network systems
• Responds to after-hour calls related to network problems
• Performs related duties as required

• Graduation from an accredited college or university with an Associate's Degree in Computer Science, Data Processing, Management Information Systems or a closely related field, and two (2) years computer network experience; OR successful completion of a relevant program from an accredited technical school and two (2) years computer network experience; or an equivalent combination of education and experience
• Good knowledge of LAN software packages and operating systems; knowledge of programming languages
• Skill in training users on commercial software packages; skill in troubleshooting and repairing network equipment and peripherals; skill in installing hardware and software; skill in performing diagnostic system tests; skill in logic problem solving
• Ability to organize programming data in a logical manner and have extensive knowledge of safety standards and practices. Ability to recognize problems and recommend solutions; ability to communicate effectively, both verbally and in writing; ability to establish and maintain effective working relationships with County employees, Department Heads, Elected/Appointed Officials and co-workers
• Must clear a pre-employment physical and a pre-employment drug screen test
• Must secure and maintain a favorable background investigation from the Bexar County Sheriff's Office
• Must have available transportation during entire workday; required to travel to remote sites within Bexar County
• Must have valid driver's license, motor vehicle liability insurance and personal injury insurance
• Required being on-call 24-hours a day
• May be required to work more than 40 hours during the workweek

Work Environment and Physical Demands:

• Working conditions are primarily in an office environment
• Physical requirements include occasional lifting/carrying of 35-40 lbs.; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard. Subject to sitting, standing, walking, reaching and handling to perform the essential functions

Job Summary