Road Map:

The Customer Service Representative (CSR) will love speaking with customers and help them resolve issues both big and small. This will be accomplished by providing top-notch phone support to our customers.

What Your Ride Will Look Like:

• Provide phone support to assigned customers for all levels of our customer base Fleet & mid-size, Owner-operators, Vendors, and agencies.
• Perform and recommend actions to resolve customer issues.
• Provide Live Chat customer support via the Internet.
• Create and maintain customer accounts in a proprietary account management system.
• Provide shipping and receiving support as needed to ensure customer satisfaction.
• Provide customer support and education through webinars and web portal training.
• Provide customer assistance with billing
• Reconcile invoices
• Explain the invoice process and toll detail
• Acquire payment information

Show Off What You've Got:

• Associate degree in business, Communications, or related discipline; bachelor’s preferred.
• 1-2 year’s prior customer service experience
• Intermediate/Expert Excel skills.
• Ability to utilize problem solving skills for issues and inquiries from customers.
• Continually contribute to cohesive team environment.
• Ability to consistently communicate effectively and professionally with customers and team members.
• Ability to work and make decisions to support our customers with minimal guidance.
• Ability to multi-task and manage multiple accounts in a consistent and efficient manner with a high attention to detail.

Fuel Gauge: This role pays $35,000 to $40,000 per year with room for growth.