Job Overview:

We are seeking a dependable friendly and customer-oriented individual to join our team as a Front Desk Lead who will report directly to our Front Office Manager as the number 2 at the Front Desk. As the first point of contact for our associates and guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience during their stay and every day in the workplace. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:

- Assist FOM with projects and implementing brand initiatives

-Help reach BW Rewards enrollment goals

- Greet guests with a warm and welcoming demeanor

- Check-in and check-out guests efficiently and accurately

- Provide information about hotel amenities, local attractions, and dining options

- Handle guest inquiries, requests, and complaints promptly and professionally

- Operate phone systems to answer incoming calls and direct them to the appropriate department or guest room

- Assist with night audit duties, including reconciling daily transactions and preparing reports

- Maintain the cleanliness and organization of the front desk area

- Collaborate with other hotel departments to ensure seamless guest experiences

- Be available to cover any shift if call off happens with minimal notice

Qualifications:

- Previous experience in hospitality or customer service preferred

- Excellent communication skills, both verbal and written

- Strong multitasking abilities with attention to detail

- Proficient in using computer systems and software applications

- Bilingual or multilingual skills are a plus

- Knowledge of hotel management systems is an advantage

Benefits:

- Competitive pay based on experience

- Opportunities for career advancement within the hospitality industry

- Training and development programs to enhance your skills

- Employee discounts on hotel stays and dining at affiliated properties

If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.

Job Type: Full-time

Pay: $20.50 - $21.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• San Luis Obispo, CA 93405: Relocate before starting work (Required)

Work Location: In person