Customer Service Representative

Bertolotti Disposal is looking for a candidate that exhibits professionalism, patience, and a “people-first” attitude. Someone who can work independently but also be a team player.

Job Title: Customer Service Representative

Reports To: Operations Manager

FLSA Status: Non-Exempt (Hourly)

Summary

Responsible for providing effective customer service for all Bertolotti Disposal customers by utilizing excellent, in-depth knowledge of company services. Interact with other internal departments to achieve balance of capacity while achieving high service levels.

Essential Duties

· Manage customer accounts;

· Serve as customer's first line of communication and refer customers to the appropriate department if and when necessary;

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken;

· Communicate with customers by telephone or in person to provide information regarding services, to take orders, change service, cancel accounts, or to obtain details of complaints;

· Resolve customers' service complaints

· Provide timely and accurate information to customer inquiries regarding status and product knowledge requests;

· Provide timely feedback to the company regarding service failures or customer concerns;

· Responsible for managing electronic transmissions as required by customers;

· Maintain a positive work atmosphere by acting and communicating in a manner, which facilitates the success of business operations in order to meet company and customer requirements; and

· Perform other related duties as assigned.

Measurement of Success

· Provide timely response to all customer requests;

· Provide timely and excellent customer support by phone and e-mail;

· Maintain an exceptional record of punctuality and attendance;

· Customers are satisfied and all problems and complaints are dealt with in a timely, professional manner.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Proven track record of successful data entry skills;

· Professional phone skills;

· Strong knowledge of Microsoft Word, Excel, and Outlook;

· Excellent oral and written communication skills;

· Strong attention to detail/organizational skills;

· Ability to work in a team-oriented environment;

· Ability to multi-task in a fast-paced environment.

Education and Experience

· High School Diploma (or GED or High School Equivalence Certificate)

· Minimum 2 years of customer service experience in a high volume environment.

Reasoning Ability

· Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;

· Ability to negotiate and deal with a variety of transportation, personnel and customer service situations;

· Ability to read, analyze and speak English;

· Ability to communicate, respond to questions and give directions in a professional and efficient manner to customers, managers and other employees;

· Ability to read and interpret a variety of instructions furnished in written, oral, map or schedule format;

· Ability to read, analyze and write reports, business correspondence, and procedure manuals as well as maintain required logs; and

· Ability to plan and manage a daily schedule, as well as organize assignments in an efficient and timely manner.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· The noise level in the work environment is moderate to high;

· Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals;

· Work involves minimal exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises; and

· Chemicals known to the State of California to cause cancer, or birth defects or other reproductive harm may be present in the work environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to:

· Regularly talk or hear up to 8 hours a day;

· Regularly sit, type, and use the mouse up to 8 hours a day;

· Regularly sit and stand from chair up to 20 times a day;

· Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus;

· Occasionally stand, walk, use hands to finger, handle or feel, and reach with hands and arms;

· Occasionally climb stairs and/or take elevator; and

· Occasionally lift and/or move up to twenty-five (25) pounds.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Work Location: In person