Description

About the Role : You will :

You will :

• Provide sales and support to walk-in customers at our will-call sales counters, ensuring the highest levels of customer satisfaction.
• Maintain, stock, and clean the counter sales area merchandise and displays, and support Inside Sales and Outside Sales activities.
• Confidently assist customers who purchase and / or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.

About You :

• High school diploma or equivalent
• 1-2 years experience in customer service or counter sales; contractor sales preferred
• Knowledge of products sold in the Profit Center Our ideal candidate will also :
• Have outstanding customer service, verbal communication, and generous listening skills.
• Have comprehensive knowledge of product; able to suggest associated products for purchase.
• Be able to build and maintain a positive working relationship with customers, vendors and co-workers
• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material

Health and Welfare Plans Medical : Major Medical, Wellness and Basic plans to choose fromDentalVisionTerm LifeShort Term Disability