60 Office Manager/Dispatcher Jobs in Grand Rapids, MI
Benjamin Franklin Plumbing of Grand Rapids, MI is Hiring an Office Manager/Dispatcher Near Grand Rapids, MI
Job Description
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- Wellness resources
JOB SUMMARY
Office Manager/Dispatcher for Benjamin Franklin Plumbing accomplished by completing the job duties below:
JOB DUTIES
Office Manager Duties
- Organizes and builds out processes for efficiencies
- Ensures the office has the right materials to accomplish day to day operations
- Sends invoices and follows up to collect money if needed
- Other computer or customer related duties as assigned
- Ensures personal ownership of calls and turns them into appointments every time
- Log all calls, quotes and won or lost reasons for bids
- Outbound to customers validating satisfaction, upcoming appointments, and any other communication
- Follows up on calls that were not booked to see if we can earn business
- Coordinates pulling of permits and inspections
- Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
- Re-schedules appointment times at clients convenience as necessary
- Manages social media accounts for business to improve company awareness
- Builds processes for third party lead generation
- Replies to emails and incoming calls
- Manages Constant Contact list and builds email campaigns with plumbers
- Collects data on call volume, jobs completed, jobs quoted, and any customer related activity
- Manages job board and updates inventory, employee salary for proper job costing
- Makes every effort to compress call scheduling to effectively maximize productivity and revenue
- Manages auto-scheduler application
- Monday Friday 8am to 4pm
- Potential for overtime/bonuses for evening or weekend work
- Potential work from home opportunity
- High school diploma or equivalent required
- Must have excellent computer software skills
- Excellent people skills
- Prior phone customer service experience
- Prior marketing experience preferred
- 3-5 years of general office work
Job Summary
Full Time
$79k-105k (estimate)
04/28/2024
05/14/2024
The following is the career advancement route for Office Manager/Dispatcher positions, which can be used as a reference in future career path planning. As an Office Manager/Dispatcher, it can be promoted into senior positions as an Office Manager, Senior that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Office Manager/Dispatcher. You can explore the career advancement for an Office Manager/Dispatcher below and select your interested title to get hiring information.
