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51 Customer Service Representative (2PM-10PM Shift) Jobs in Troy, MI

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Customer Service Representative (2PM-10PM Shift)
$40k-51k (estimate)
Full Time | Specialty Trade in Construction 3 Weeks Ago
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BELFOR Property Restoration is Hiring a Customer Service Representative (2PM-10PM Shift) Near Troy, MI

RESTORING MORE THAN PROPERTYFlooding. Fires. Windstorms. Hundreds of thousands of clients rely on BELFOR Property Restoration each year to rebuild their lives, homes, and businesses. We're Restoring More Than Property.
With BELFOR specialists in every major metropolitan area in the USA ready to respond 24/7/365, we provide the fastest, highest quality service that's unmatched in the industry.
The right response team can mean the difference between recovery and total loss. In the midst of chaos, you need an experienced company with a proven track record and solid relationships with leading insurance providers.
BELFOR is looking for qualified candidates for the following position. BELFOR team members are a unique breed, committed to restoring not only property, but restoring lives for those affected by disasters, large or small.
BELFOR also offers a wide range of benefit options including, but not limited to, 401(k), Medical, Dental, Vision, Disability, Life Insurance, Employee Assistance Program, Paid Holidays and Paid Time Off.
Qualified candidate will responsible for collection of information required to mobilize field office personnel, support Third Party Programs, and insurance needs. Data must be accurately entered into CRM software, XactAnalyis and will be transmitted electronically to field offices who will mobilize appropriate personnel. Attention to detail, strong customer service skills and the ability to provide compassionate and supportive responses while dealing with home owners is a must. The call center is a 24-7 operation, candidate will be assigned to the appropriate shift.
Responsibilities
  • Responsible to maintain a professional presence while answering calls.
  • Use discretion as necessary when routing calls or providing information regarding the organization to callers.
  • Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
  • Follow precise client required protocols and BELFOR procedures
  • Operate effectively and professionally in close team environment requiring self-motivation and ability to multi-task in a fast paced environment

Job Summary

JOB TYPE

Full Time

INDUSTRY

Specialty Trade in Construction

SALARY

$40k-51k (estimate)

POST DATE

05/22/2024

EXPIRATION DATE

06/19/2024

WEBSITE

belfor.com

HEADQUARTERS

SMITHS FALLS, ONTARIO

SIZE

3,000 - 7,500

FOUNDED

1995

CEO

DAVE MCNAMEE

REVENUE

$1B - $3B

INDUSTRY

Specialty Trade in Construction

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The following is the career advancement route for Customer Service Representative (2PM-10PM Shift) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (2PM-10PM Shift), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (2PM-10PM Shift). You can explore the career advancement for a Customer Service Representative (2PM-10PM Shift) below and select your interested title to get hiring information.

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