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Company Information
Bearing Distributors Inc. (BDI) is a leading supplier of products and services to manufacturing companies throughout the world. Our commitments to customer service and technical expertise have been the trademark of our success and global expansion. BDI is a subsidiary of Forge Industries - a diversified, privately held company providing high quality products and services to industry.
BDI’s Brand is Success. Success Made Easier is more than a slogan or tag line- it is our promise to our Customers, our Team Members, our Suppliers and our Shareholders. Everything we do focuses on delivering Success to each group.
Job Definition:
The Customer Support Specialist is responsible for customer service through various duties, including but not limited to: entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.
Responsibilities:
1. Responsible for answering telephone calls and emails from outside customers and assisting them in their needs such as identifying and interchanging product.
2. Will be expected to enter and maintain all sales orders, including releasing orders on credit hold, and expediting previous sales orders.
3. Will also be expected to accurately quote product to the customer.
4. Can expect to capture over-the-counter sales with walk in customers.
5. Will regularly purchase product directly from the manufacturer.
6. May perform occasional duties in the warehouse, such as shipping and receiving.
7. Must be able to lift 50 pounds of product.
8. Expected to be licensed forklift operator.
9. Assists and supports the outside sales staff, including performing “cold” calls.
10. Identify and document cost savings.
11. Responsible for other duties as they are assigned.
Education & Experience:
BDI Inside Sales Overview
https://www.youtube.com/watch?v=4ANNSVkybC4
BDI Company Overview
https://www.youtube.com/watch?v=nUAG63YcAkU
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Experience:
Work Location: In person
Full Time
Wholesale
$43k-54k (estimate)
03/30/2024
04/23/2024
new.bdiexpress.com
LA CROSSE, WI
50 - 100
1985
ELANIE KIZEWSKI
$5M - $10M
Wholesale
The job skills required for Customer Support Specialist include Customer Service, Products and Services, Customer Support, Inside Sales, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.