QUALIFICATIONS
Education and Experience
One to two years of related college level courses, certificate completion or related job training in contracts or business administration that has provided both theoretical and practical knowledge in the field.
Demonstrated ability to perform the essential functions of the job typically acquired through four or more years of related experience in administrative, marketing/customer service, or product support areas.

Knowledge, Skills and Abilities
Knowledge and understanding of customer service administration policies and practices, and FAA regulations including government procurement if applicable. General knowledge of Parker products and manufacturing, inspection and repair processes. General understanding, and ability to apply, continuous improvement methods.
Ability to work on assignments that are moderately complex where judgement is required in evaluating information, resolving problems and making recommendations. Ability to work with only general work direction with no instructions usually given for routine work and general instructions given for new work or special assignments. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to calculate amounts such as discounts, proportions, and percentages. Ability to communicate effectively to present ideas, facts and some technical information, and to respond to inquiries and complaints from customers or regulatory agencies. Ability to use standard business software applications and specialized spreadsheet and database systems (e.g. manufacturing resource planning (MRP), financial and accounting data). Ability to effectively demonstrate team member competencies and participate in goalsetting, performance feedback, and selfdevelopment activities.

Summary:
Looking for someone with HEAVY Excel experience: VLOOKUP, Pivot Tables, Formatting, Edits, Duplicates, Filtering, Sorting Data
True Customer Service: Managing a customer in a database. Working with customers daily by email and phone. Speaking ability with articulation and good oral and written skills.
Understanding of a PO's/Contracts: Review terms and make sure they meet expectations. Work in multiple systems gathering or researching data for customers.
Face paced
Like to see longevity or career progression. Do not want to see a lot of contract jobs.
8am-5pm but can be flexible
Onsite - No Remote work

POSITION SUMMARY
Maintains customer satisfaction by providing product, service and account information and monitoring performance for product warranty, maintenance agreements, and/or purchase orders. Typically, responsible for groups of accounts that are moderately complex or where account relationships are wellestablished.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Devens, MA 01434 (Preferred)

Ability to Relocate:

• Devens, MA 01434: Relocate before starting work (Required)

Work Location: In person