Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.Job Summary:The Senior Case Manager is responsible for assessing, planning services, and engaging in mental health and substance abuse interventions for 20 guests of a DMH dual-diagnosis shelter as well as providing training and oversight to direct care staff in regards to the provision of effective and meaningful interventions and services. This position supports Bay Cove's mission by ensuring that services and interventions offered to guests at the Dual Diagnosis Shelter are commensurate with their ability to participate in these services and interventions and by ensuring that all services are strengths-based, person-centered, trauma-informed, and culturally and linguistically competent.

This is an exempt position.

Supervisory Responsibilities:

• One Housing Specialist and as assigned by the Shelter Director.

Essential Functions of Position:

• Collaborate with the Shelter Director to review referrals, summarize risk history, create risk response plans, and communicate risk history and plans with Dual Diagnosis Shelter staff.
• Conduct and document an intake assessment of all new guests within 14 days of admission that includes assessment of personal strengths and resources, risk to self or others, substance use/abuse, medial risk factors, response to psychopharmacologic interventions, ability to self-administer medication, cultural and ethnic factors, need for financial and/or legal assistance, and community resources available, including but not limited to health care, benefits and entitlements, housing, and employment.
• Complete an Individualized Action Plan in partnership with the guest within 7 days of the completion of the assessment.
• Provide case management and case coordination in collaboration with outside providers such as Forensic Treatment Team, DMH Case Managers, ACCS workers, forensic liaison, etc., via email and through scheduled on and off-site meetings.
• Assist shelter guests in efforts to secure needed treatment, rehab, and housing supports as part of the ACCS and DMH network of services.
• Ensure completion of notes documenting services carried out including 1) guest's progress towards identified goals, 2) the purpose and outcome of any collateral contact, and 3) activities performed by staff on behalf of the client and the result of said activity.
• Conduct and document staff interventions with each guest as outlined in their IAP.
• Provide training and expertise to direct care staff regarding therapeutic skills and interventions, as well as clinical documentation skills, in the form of individual and group training as needed.
• Provide crisis assessment, prevention, and needed intervention during the business day and while on-call on nights and weekends as scheduled.
• Provide on-call coverage on a rotating basis.
• Complete other duties and tasks as assigned by supervisor.

Requirements for the position:

• A Bachelor's Degree is required
• Valid LICSW, LCSW, LMHC, or other behavioral health category which qualifies as a Licensed Practitioner of the Healing Arts is preferred. Experience working with individuals with MH and/or Addictions can be substituted.
• Two years direct care experience providing services to individuals who are chronically homeless and experience substance abuse issues and/or mental health issues preferred.
• Demonstrated expertise in conducting and documenting assessments and devising service plans.
• Professional written and oral communications skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Ability to climb stairs and carry up to 40 pounds, as well as the physical capacity to assist people with mobility impairments as needed.

Personal Characteristics:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholders/partners.

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