Regular Schedule: 34 hours per week
A Non-Merit vacancy exists in the Bureau of Health and Human Services, Bureau of ACE (Animal Services, Communicable Disease and Environmental Health), Animal Services.
 
Non-Merit positions are not classified within the Baltimore County Government Classification and Compensation Plan.
A list of eligible applicants will be established based on the examination as outlined below.
Current and future vacancies occurring in any Office or Department of Baltimore County General Government may be filled from the list of eligible applicants.
All interested candidates must apply at this time.
List all promotions and changes in job duties due to reclassification as separate work experiences on your application. Applicants must include the dates of the promotions and reclassifications.
Note: Failure to complete all fields of the "Work Experience" section of the application will result in your application not being considered. A resume will not be considered in determining your qualifications for a position. Applicants selected for an interview may provide a resume at that time.
You can attach your transcript(s) or license(s) to your application.
Failure to submit proof of Licenses, Certifications and Education will result in your application not being considered. Proof of licenses, certifications, and/or education must be submitted with each application. 

Under general supervision, performs comprehensive word processing, typing, answering phone, email and in person inquires, along with other clerical duties in support of an office. Works in close proximity to animals.

 Essential Job Duties

Operates office machinery, such as microcomputers, photocopiers, fax machines, calculators, telephones, scanners, and printers.

• Greets and directs clients and visitors walking in for services.
• Answers phones as needed, schedule appointments, assist customers.
• Makes adoption folders for available animals.
• Monitors Adoptable Website. 
• Makes sure all animals have good photos for adopt and lost site.
• Checks/Updates Petfinder.
• Logs donations and work with volunteers/staff to put them away.
• Checks Lost Pet Email. 
• Checks BCAS Shelter Appointments Email.
• Closes front desk, 
• Disinfects the lobby.
• Microchip Tracing.
• Data entry into shelter computer programs.
• Handles money, shelter services.

Examples of Other Duties

• Assists in the preparation of customer files and responds to inquiries related to Animal Services programs and community resources. 
• May lead and instruct others
• Restocking supplies
• Cleaning and Organization of client waiting areas
• Performs other related duties as required.

(NOTE: The duties and responsibilities listed above are for the purpose of determining a common set of minimum qualifications for all positions in this class. They may not include all of the essential job functions of each position in the class. Each position may not be required to perform all of the essential job functions listed.)Possession of a high school diploma or an appropriate equivalent
 
Plus
 
One (1) year of experience in animal shelter operations, and/or customer service.
 
(Additional experience as described in the essential duties may be substituted on a year-for-year basis for the required education. Additional education may be substituted on a year-for-year basis for the required experience.)
 
Knowledge, Skills, and Abilities (Entry Level)

• Knowledge of modern office methods and procedures, including filing systems.
• Knowledge of spelling, grammar, and arithmetic.
• Knowledge of computer software, web-based programs and spreadsheet software packages.
• Skill in the operation of office machines as listed in essential duties. 
• Skill in the use of computer software.
• Ability to provide face-to-face and telephonic customer service.
• Ability to respond appropriately to inquiries from the public.
• Ability to use automated office systems and database management and spreadsheet software packages.
• Ability to compose simple letters and memos.
• Ability to communicate orally and in writing effectively.
• Ability to utilize Language Line services.
• Ability to perform basic mathematical computations.
• Ability to set up and maintain paper and electronic filing systems, databases and spreadsheets.
• Ability to follow County and departmental rules and regulations.
• Ability to establish and maintain effective working relationships.
• Ability to take verbatim notes.
• Ability to type from plain copy at a rate equivalent to 40 WPM.

Proof of Licenses, Certifications and Education 
Applicants are required to submit proof of licenses, certifications and education beyond high school to meet the required and preferred qualifications of the position. Diplomas or transcripts must show the applicant's major field of study. Copies and unofficial transcripts are acceptable. Proof of licenses, certifications, and/or education must be submitted with each application.
Proof of Degree Equivalency 
Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc. (www.WES.org ).
Mail or deliver documents to:
ATTN: Office Assistant (Animal Services) - Non-Merit
Office of Human Resources
Baltimore County Government
308 Allegheny Ave.
Towson, MD 21204
EXAMINATION PROCEDURE
Applicants will be qualified based on an evaluation of their training and experience, as stated on their application, which includes answers to the supplemental questions. Applicants must state the dates and duties of past and present experience clearly and completely for evaluation purposes.Persons appointed to this classification will work on a rotating schedule, which will include weekends, holidays, and overtime.
Employees hired after July 1, 2022 are required to participate in the Baltimore County Employees' Retirement System, with very limited exceptions.
Physical and Environmental Conditions
The work of this position is essentially sedentary, with occasional walking and/or lifting or other restricted physical activities.
The work of this classification entails the performance of physical labor including lifting and carrying, and the operation of equipment.
Work requires exposure to potentially hazardous conditions such as upset clients, increased noise levels (dog barking), animal waste and potential contagious diseases, adverse weather, and cleaning supplies.
Medical Examination and Employment Background Investigation
Applicants selected for employment with Baltimore County must successfully complete a physical examination, drug screening and employment investigation, including, but not limited to criminal background, education certification and fingerprinting checks.