About Bally's:

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

Bally’s Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago’s status as a world-class city. 

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary:

As a Surveillance Shift Manager, you will support the overall integrity of gaming and the protection of all guests, employees, and Company assets. Additionally, you will be responsible for Surveillance Operations on the Casino in the absence of the Director of Surveillance.

Duties and Responsibilities:

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Manage the overall operations of the Surveillance department
• Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Manage the department’s budget, including capital expenditures
• Select, train, and develop team members through education, training, coaching, and corrective action
• Safeguard company assets of the entire facility
• Review all Surveillance Incident Reports
• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of Bally’s Chicago Operating Co., LLC System of Internal Controls
• Support the Illinois Gaming Board and Chicago Police Department on investigations
• Perform duties as assigned

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• High school or equivalent required; Bachelor’s Degree is preferred
• Must have knowledge of all casino game rules
• Must have knowledge of all applicable gaming regulations
• Must have three years of experience in surveillance operations, particularly in a leadership role
• Must have above-average math skills
• Must have strong organizational and decision-making abilities
• Must have excellent customer and employee relations skills
• Must have excellent written and verbal communication skills
• Must be able to work flexible shifts, including weeknights, weekends, and holiday

Physical Demands:

• Frequently required to stand, walk, and sit for prolonged periods of time
• Frequently required to define color
• Occasionally required to work at heights above 10 feet high
• Frequently required to lift items up to 25 pounds
• Frequently required to reach overhead
• Occasionally required to work in confined, small areas for long periods of time

Work Environment:

You may be exposed to bright lights, loud noise, and stressful situations in this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.