Principal Duties & Responsibilities:

Enhances the guest experience by providing exceptional service.

Greets all guests entering spa.

Provides safe, appropriate and effective massage techniques.

Reviews basic medical history of guest prior to each session; assess any problems or conditions and suggest appropriate massage.

Explains procedures and apply techniques appropriate to guest needs and preferences.

Observes guest reaction to massage and modify as necessary; solicit feedback and respond accordingly.

Educates patrons on service(s) being performed.

Re-stocks towels and supplies.

Reports any guest issues to management.

Monitors treatment areas for cleanliness.

Assists in monitoring cleanliness of locker rooms, picking-up when necessary.

Adheres to department and property policies and procedures.

Maintains equipment and uses proper amounts of product to assist with cost controls.

Keeps service area stocked, cleaned, and sanitized.

Knows and understands all services and products while educating and training guests in these areas.

Performs prep work and properly cleans and restocks work area as required.

Communicates to management any and all occurrences involving staff or guests in the spa or salon that require attention.

Maintains a positive attitude and contributes toward a quality work environment.

Attends, participates in and supports training and staff meetings for the spa.

Speaks positively when talking with guests and co-workers.

Provides tours through the facility disseminating information pertaining to product & services available.

Performs other functions as necessary or as assigned by management.

Knowledge, Skills, and Abilities Required:

High school diploma or GED

State certification as Massage Therapist

1 year experience as a practicing Massage Therapist preferred.

Must be well versed in a variety of skin massage techniques.

Must project a professional and positive image.

Ability to effectively sell spa & salon products and services.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

_____ Medium work

__X__ Heavy work

_____ Very heavy work