Ballard Plumbing Heating and Air Conditioning has been proudly serving the Inland Empire since 1949! We are a family owned and operated company that has been around for over 75 years and have a strong and loyal customer base that depends on us to provide a good customer experience. We look forward to speaking with you about a career opporunity with us!

BENEFITS:

- $18-20/hr plus commissions and bonuses

- Fully paid medical for the employee

- 401k with up to a 4% match

- Paid Vacation

- Paid Holidays

WHAT YOU’LL BE DOING:

• Receive a high volume of inbound calls as well as make outbound calls to existing clients booking maintanences, selling memberships, and booking appointments at a high booking rate.

• Able to quickly identify the customer’s problems or concern and efficiently provide the most effective solution.

• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution.

• Learn and retain a full understanding of our offerings of products and services

• Confirm and enter accurate and detailed records of client interactions and actions taken after each technicians call.

• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts

WHAT WE’RE LOOKING FOR:

• Minimum of 1-2 years of Call Center/Customer Service

• Ability to talk and type accurately

• Dedicated to providing a great customer service experience

• Ability to manage multiple priorities within a fast-paced environment

• Strong judgment skills to make sound business decisions

• Proficient in Microsoft Suite Products, experience with Service Titan a plus

• In good standing of mandatory pre-employment drug screen & background check

We are an equal opportunity employer.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Professional development assistance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Relocate:

• San Bernardino, CA 92410: Relocate before starting work (Required)

Work Location: In person