36 Customer Service Representative Jobs in San Bernardino, CA
CPM San Bernardino is Hiring a Customer Service Representative Near San Bernardino, CA
We are one of the fastest-growing consulting firms in the area, so we need a self-motivated Entry Level Customer Service Representative that will provide relevant telecommunications product and service information available to customers in the area, resolve complaints and questions, and assist in the order and sign-up process.
Customer Service Representative Responsibilities:
- Meet and communicate with customers daily to provide relevant product and service information, document complaints and questions, and process order requests
- Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust
- Maintain a positive and empathetic demeanor towards customers at all times
- Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels
- Become an expert in our product and service knowledge and stay up-to-date with the latest industry trends
- Keep an accurate record of orders, escalation requests, comments, and complaints and file accordingly
- Demonstrate enthusiasm and excitement while establishing and maintaining a supportive, positive environment for all team members
- At least 1-2 years of experience in a customer service, sales, or client-facing position
- Natural communicator with the ability to build rapport and establish trust in a fast-paced setting
- Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations
- Positive attitude with a confident demeanor
- Superior organization and time management skills with the ability to prioritize multiple projects, responsibilities, and requests
- Driven by performance and always looking to improve continuously
Job Summary
Full Time
$38k-48k (estimate)
05/07/2024
05/20/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
