SummaryThe SAP Operations Senior Analyst plays a critical role by partnering with business process owners and technology groups to fully leverage SAP capabilities and drive process standardization, process efficiencies, automation and, ultimately, value creation. The SAP Operations Senior Analyst will also collaborate with global functional teams and external service providers to ensure high availability for SAP applications in his/her domain expertise as well as to successfully execute enhancements and project work. He/She will be involved in eliciting requirements and will collaborate to design and to develop SAP solutions enabled through MM, SD, PP, PM and QM functionality. His/her domain expertise will be leveraged through strong verbal and written communication skills.Essential FunctionsProvide functional and technical expertise to analyze, plan and design SAP solutions.Engage with business stakeholders to identify and define high level business requirements.Collaborate with lead functional consultants in driving and delivering SAP solutions.Partner with business process owners to elicit and document functional requirements.Partner with business process owners and other technology groups to create foundational artifacts (testing scripts, process documentation, training, etc.).Collaborate with AMS service providers to ensure best practices are used to configure and develop SAP solutions.Support business teams in all testing activities.Engage in incident resolution and data recovery.Work with business process owners to support data migration as required in project execution.Participate in Incident Root Cause Analysis and drive corrective and preventive actions.Assist business teams with user acceptance testing requirements for existing and new SAP systems and modules.Manage SLAs and KPIs with AMS.Serve as overall escalation point for all Tier 1 applications.CompetenciesTransformational Leadership Drives change.Engages cross-functional coalitions to implement change.Thought LeadershipConsistently adding value with your thinking.Demonstrates big picture thinking.Business results orientedCustomer-focused value creation.Consistently delivering result.Exceeds expectations.Strong on individual accountability.Open mindsetOpen to learning, embraces creativity and innovation.Open to learning from others and values views different from own individual views.Agile mindset Makes smart decisions quickly, adjusts, adapts and moves forward.Trust & TeamworkTakes the time to listen for understanding and asks questions to clarify.Uses communication skills that enhance teamwork (listens, is open, is honest, timely, and direct).Encourages others to listen using active listening skills.Works well with other departments, functions, regions and cultures.Talks StraightCommunicates directly, honestly, respectfully and in a timely manner to resolve conflictUses simple language that is clear and to the point.Is able to clearly define reality, even if it is controversial.Functional CompetenciesProficient functional and technical SAP FICO expertise.Advanced knowledge on requirements definition, solution design and testing.Proficiency on integration architecture and solutions.Exposure to basic ITIL processes (IM, RF, PM, CM).Basic Project Management level.Strong analytical skills for complex problem solving.QualificationsA bachelor's degree in computer science, information systems management or related technology field is required.SAP MM or SD certification required.5 to 7 years in leading SAP ECC MM, SD and PP project work and support; SAP S/4HANA is a plus.Experience in process manufacturing, chemical industry.Experience with Plant Maintenance and Quality Management is a plus.Proven track record of success in collaborating in full cycle SAP implementations.Ability to work effectively in a complex collaborative, matrix environment with virtual teams in a multi-cultural / geographically diverse environment.Broad exposure to SAP solutions implemented in diverse business functions required.Desired previous experience in migration to SAP S/4HANA migration (brownfield or greenfield).Strong analytical skills for complex problem solving.Ability to articulate technical topics to non-technical audiences.Proficient in Microsoft Office and Outlook.Excellent interpersonal skills with exceptional influencing and written communication skills.Previous experience in a managed service environment a plus.