19 Customer Service Representative Jobs in San Marcos, CA
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Baja Designs is Hiring a Customer Service Representative Near San Marcos, CA
Shift varies between the hours of 7:30am - 5:30pm, Monday - Friday. Schedule for this position with an hour lunch.
- Respect- Everyone is a priority
- Accountability- Regardless of title, we are all responsible for our performance, words, and actions
- Personal Professional Growth- Support each other’s individual growth so we grow as a team
- Teamwork- We contribute & collaborate in a positive manner
- Clear Honest Communication- Our effective communication leads to our success
- Work/Life Balance- We work to live, not live to work
- Baja Designs Mission Statement
- Assist in answering high volume, multi-line phone system, and directing to appropriate departments
- All things Customer Service EG. (order status, shipping info, sending confirmations to customers, filing Fed Ed, UPS Claims etc.
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products of services
- Review customer or client accounts providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Data entry
- Keeping office areas clean/organized
Requirements:
- Type 50 WPM
- Knowledge of Microsoft Outlook, Excel, Word, Genysys, Sage and NetSuite
- Ability to multi-task in a fast paced environment with a sense of urgency
- Professional, Customer First attitude
- Excellent verbal and written communication
- Be able to organize, prioritize and multi-task to complete daily tasks with minimum supervision
- Have the ability to use independent judgment when needed
- Be dedicated, motivated, and have a strong work ethic
- Be responsible, punctual and dependable
This position allows room for growth and additional responsibilities, so we are looking for someone with the drive to excel!
Job Summary
Full Time
Durable Manufacturing
$36k-46k (estimate)
02/10/2024
04/09/2024
bajadesigns.com
SAN MARCOS, CA
100 - 200
1992
Private
DEANNE MOORE
$10M - $50M
Durable Manufacturing
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About Baja Designs
Baja Designs is a provider of off-road lighting products for the automotive market.
The job skills required for Customer Service Representative include Customer Service, Call Center, Billing, Written Communication, Troubleshooting, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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