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Repair & Design Consultant
The role of a Bailey’s Client Service Specialist plays a key part in the success of the Bailey’s business. This role is about giving legendary customer service in your department with excellence. We strive to do our jobs with EXCELLENCE. As a part of the repair consultant team you ensure that we give all patrons extraordinary service, offer them jeweler repair options and suggestions, and execute all responsibilities of your department with excellence. Company core values, service standards, processes, and procedures should be executed consistently with excellence. In this role you must be able multi-task while always putting the patron first. Clear communication skills with patrons and jewelers for descriptions of jewelry repair are imperative. Your role is helping advise our patrons on the repair options necessary to keep treasured jewelry in new condition.
Specific Responsibilities:
· Work directly with patrons and deliver a great customer service experience
· Evaluate jewelry to suggest repair options to patrons
· Watch repair evaluation
· Clean and check jewelry
· Create basic repair estimates on the spot with patrons
· Deliver jewelry repairs for patron pick up
· Use POS system to take in repairs, cashier repairs, and make detailed notes of repair options
· Maintain an up-to-date knowledge of all product categories
· Ensure adherence to company retail operating and security procedures
· Partner with support team in the repair process and follow up on customer communication
· Embrace and utilize technology to enhance customer experience
· Create a positive and rewarding patron experience, that is warm and exciting in all customer interactions
· Provide exceptional customer service by ensuring that the patron always takes priority
· Fully support and align with all key business initiatives
· Remain current and knowledgeable of industry trends, to determine opportunities to maximize sales within the market
· Collect meaningful customer data for the purpose of building relationships and personalizing future client development opportunities
Core Competencies:
· Customer Focus
· Tech Savvy
· Demonstrates Self awareness
· Plans and aligns
· Action Oriented
· Resourceful
· Optimizes work processes
· Situational adaptability
· Resilient
Full Time
Retail
$32k-40k (estimate)
10/25/2023
06/10/2024
baileysfinejewelry.com
Rocky Mount, NC
<25
Retail
The job skills required for Customer Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.