46 Customer Service Representative Jobs in Greenville, NC
Attindas - US is Hiring a Customer Service Representative Near Greenville, NC
- Health
- Dental
- Vision
- STD/LTD
- Life Insurance
- 401K 3% of your Compensation/ $0.50 for every $1 on your first %5
- 12 Paid Holidays
- Paid vacation
- Tuition Reimbursement
- Employee Assistance Program
Job Title: Customer Service Representative
Department: Customer Service
Reports to: Kevin Swindell
Pay Range: $20.00-$23.50
- Process customer orders accurately into Oracle. Proactively control and manage customer orders within the Supply Chain to ensure on-time delivery. Process EDI orders 2 to 3 times daily. Access customer portal to obtain data and process orders.
- Proactively communicating situations which may prevent receipt of our products as ordered, such as customer hold situations, product supply or transportation issues. Communicate any customer driven changes to the internal supply chain partners.
- Apply knowledge of Demand Planning, Logistics, and Cost Analysis to improve the customer’s experience.
- Research, troubleshoot, and resolve customer request and inquiries, including complaints, returns, pricing, shipment tracking, and all logistical issues utilizing appropriate internal resources. Take independent action and make decisions when necessary, that serve our customers.
- Participate in supply chain process improvements activities; establish best practices for managing assigned accounts; including development of tools (reports, communications, etc.) to maintain optimum quality service levels.
- Review daily impact of incoming orders on shipping and production capacity, and work with internal supply chain partners, external customers, and sales representatives to correct outages.
- Work closely with shipping, transportation and planning departments to ensure that orders flow through the supply chain in a level manner.
- Use EtQ CAPA (Corrective Action Preventative Action) software to improve productivity and effectiveness.
- Perform data analysis and interpret the data on an as-needed basis using Excel and MS Access.
- Two (2) year degree in business related field
- Minimum of two (2) years in customer service or related manufacturing, logistics, or business support role involving interaction with internal and external customers
- High degree of proficiency in PC skills to include MS Outlook, Word, Excel, Access, and PowerPoint.
- Should understand supply chain interfaces thoroughly in order to identify issues and engage internal resources as appropriate to meet the changing needs of our customers
- Experience with an ERP system (Oracle is a plus)
- Detail oriented/ Strong analytical skills
- Above average inter-personal and telephone skills with excellent written and oral communication skills
Preferred:
- Experience with Oracle
- Experience with customer portals
- Experience in Demand Planning and Logistics
- Ability to work multiple tasks to meet deadlines
- Experience in EtQ CAPA and Business Intelligence (BI) software
- Strong organizational skills, ability to work independently, and function well in a team environment
- Ability to make decisions and take action in a way that meets the intent of company policy, goals, and objectives
- Four-year degree in Business Administration, Industrial Distribution, or related field is preferred.
Competencies:
- Excellent verbal and written communication skills
- Analytical skills which can be effectively communicated
- Must have excellent attitude and interpersonal skills to work effectively with customers, and other departments
- Must be able to handle multiple detailed tasks independently and in a team environment
- Proficiency with all Microsoft office platforms
- Intermediate to Advanced skills in Microsoft Excel to include using pivot tables and formulas to undertake data analysis
Job Summary
Full Time
$46k-60k (estimate)
05/11/2024
07/09/2024
The job skills required for Customer Service Representative include Customer Service, Microsoft Office, Planning, Written Communication, Transportation, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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