50 Client Services Representative Jobs in Charlotte, NC
Background Investigation Bureau is Hiring a Client Services Representative Near Charlotte, NC
Job Description
BIB seeks a highly motivated individual to join our professional Client Services team.
BIB offers background screening with integrity. We screen, test and verify the backgrounds of potential employees and volunteers. Our criminal background screening process delivers high quality public records fast, to help employers make better employee and volunteer selections. Clients love our responsive service and how we accelerate their speed to hire while reducing their costs. With BIB, you get reliable results and easy technology. We're good at what matters and have been since 1995. BIB is a founding member of NAPBS and a member of SHRM, AASPA, ASA, NRPA and NACBA.
Client Service Representative
This position demands a sustained commitment to providing an exceptional customer service experience in all areas of service, teamwork, attitude, communication and quality. This is an outstanding opportunity for career advancement and promotion from within a dynamic and rapidly growing company.
Responsibilities:
- Professionally handle incoming inquiries and requests via phone/email from clients and applicants and ensure that issues are resolved both promptly and thoroughly.
- Provide backup to our Dedicated Account Specialist as needed.
- Keep detailed records of customer issues and actions taken.
- Handle all client and applicants' requests and thoroughly educate them on company products and account information.
- Provide data entry support and assist with various projects.
- Assist with providing collection information on past due accounts.
- Look for innovative ways to better the product and the client experience.
Skills and Qualifications:
- Proven ability to organize and multitask projects in a fast paced and deadline-oriented business environment.
- Strong communication skills skilled at in-person, phone and email conversation.
- Highly developed integrity and commitment to client satisfaction.
- Pleasant, friendly attitude, with an ability to adapt to change.
- Attention to detail, excellent problem solving and follow up skills.
- Possess a strong work ethic and be dependable.
- Ability to create, maintain and nurture client relationships.
- Knowledge of Microsoft Word, Excel and Outlook.
Company Benefits and Perks:
- Medical, Dental and Vision
- Life Insurance
- Teladoc 24/7 Free Healthcare Service
- 401K
- Flexible Work Hours
- 3 Weeks Paid Time Off to start.
- Stocked Fridge and Pantry
- Healthy Meals from Clean Eatz
- Employee Recognition Program
- Maternity Leave
- Professional Skills Development
Job Type: Full-time
Salary: $18.00 per hour
Job Summary
Full Time
$38k-49k (estimate)
04/30/2024
05/16/2024
bib.com
HUNTERSVILLE, NC
<25
1995
STEVE TROLLINGER
$5M - $10M
Business Services
Related Companies
About Background Investigation Bureau
BIB offers background screening with integrity. We screen, test and verify the backgrounds of your employees and volunteers. Clients love our responsive service and how we accelerate their speed to hire while reducing their costs. With BIB, you get reliable results and easy technology. We're good at what matters and have been since 1995. We are proud to say that in a recent survey, 100% of our customers rated they are satisfied with BIB; with eight out of 10 awarding BIB the highest honor! BIB is also a 2014 winner of a Bronze Stevie Award for excellence in customer service! Our solutions port...folio includes: Identity Validation Criminal Background Checks Civil, Credit and Motor Vehicle Records International Background Checks Volunteer Background Screening - Secure Volunteer Drug Testing & Physical Exams Education, Employment and Credential Verifications Policy Management
More
Show less
The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
Providing the clients with product and service knowledge.
02/20/2022: Colorado Springs, CO
The Client Services Representative performs Masterfile maintenance and quality control, facilitates requests supporting audit exams and reviews, ad-hoc regulatory requests and self-testing.
12/29/2021: Roanoke, VA
The Client Services Representative provides various customer service functions that support the patient care units and off-site lab customers.
01/13/2022: Santa Ana, CA
The Client Services Representative reflects the mission, vision, values of NM and adheres to the organization's Code of Ethics and Corporate Compliance Program. Complies with all relevant policies, procedures, guidelines, other regulatory and accreditatio
02/10/2022: Fresno, CA
Planning and making a schedule for the monthly meetings with the clients.
03/01/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
A Client Services Representative needs to be familiar with every part of a site.
01/02/2022: Fargo, ND
Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
12/22/2021: Elkhart, IN
Review the job description for a Client Services Representative.
01/01/2022: Carson City, NV
The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.
12/30/2021: Santa Rosa, CA
The representative may be seated at a desk or workstation, or they may be on the phone with clients.
02/17/2022: Knoxville, TN
Step 3: View the best colleges and universities for Client Services Representative.
