Full-Time Client Service Representative needed at VCA Continental Boarding & Doggy Daycare. We are a full-service pet resort offering boarding, daycare, and grooming to dogs and cats.

ESSENTIAL FUNCTIONS:

• Customer service functions, including greeting visitors, answering telephones, and checking in pets for their services

• Scheduling and confirming appointments

• Placing outbound calls for follow-ups and reaching out to prospective clients

• Presenting and explaining fees, including processing payments

• Recommending, selecting, and obtaining products and services

• Answering questions regarding products and services offered at VCA Continental Boarding.

• Managing pet records, charts, reports and correspondence

QUALIFICATIONS:

• At least one year of proven past experience helping customers

• High School Diploma/GED or equivalent

• Excellent listening and communication skills

• Compassion for pets and people—as well as awareness and understanding of others’ reactions.

• Proven decision-making skills to choose the most appropriate course of action

• The ability to integrate new information into problem-solving.

• Proficiency in Microsoft Office

• Willingness to work non-traditional hours, including nights, weekends and holidays

• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

• Previous experience at a boarding facility or veterinary office will be a plus!

BENEFITS:

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials.

Job Type: Full-time

Pay: $15.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Day range:

• Holidays
• Monday to Friday
• Rotating weekends

Shift:

• Afternoon shift
• Evening shift
• Split shift

Work setting:

• In-person

Work Location: In person