B Resort & Spa is

Interviews will be held in person (Ballroom area).

Address: 1905 Hotel Plaza Blvd, Orlando, FL 32830.

Time: 11:00 am – 1:00 pm

Complimentary valet parking.

APPLY TODAY TO B A PART OF OUR DYNAMIC TEAM!

Job Summary:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. Your role will involve guest relations, managing reservations, and assisting with various administrative tasks. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests in a warm and welcoming manner upon arrival
- Check guests in and out, ensuring all necessary documentation is completed accurately
- Assist guests with inquiries and provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns promptly and professionally, escalating as necessary
- Manage reservations and room assignments, ensuring accuracy and efficiency
- Process payments and maintain accurate records of guest transactions
- Answer phone calls and direct them to the appropriate department or individual
- Assist with administrative tasks such as filing, data entry, and maintaining guest records
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction
- Perform night audit duties as required

Skills:
- Strong guest relations skills with a focus on providing exceptional customer service
- Knowledge of front desk operations and hotel procedures
- Excellent communication skills, both verbal and written
- Proficiency in using phone systems and other office equipment
- Multilingual abilities are a plus (bilingual in [LANGUAGE] preferred)
- Attention to detail and ability to handle multiple tasks simultaneously
- Familiarity with hotel management software is an asset

If you are passionate about hospitality and enjoy creating memorable experiences for guests, we encourage you to apply for the position of Front Desk Agent. Join our team and contribute to our commitment to excellence in customer service.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Every weekend
• Holidays
• Night shift

Work setting:

• In-person

Experience:

• Hotel: 1 year (Required)

Ability to Relocate:

• Orlando, FL 32830: Relocate before starting work (Required)

Work Location: In person