At over 45 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professionals Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles and always-great prices.B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today!

Job Overview:

The Desktop Support team monitors and maintains the hardware and software configurations on the individual or group end user level. The team installs and configures individual computer desktops, printers, phones, or other needed computer peripherals. The team monitors and delegates each user onto the appropriate networks and servers and resolves any connectivity issues.

Under some supervision, the Desktop Support Technician Level 2 resolves basic and routine computer installation requests. This includes but is not limited to Mac/PC, monitor, or phone replacement, printer or scanner fixes, software installations, etc. The Level 2 Technician coordinates the implementation of companywide hardware or software deployments. In addition to primarily supporting the Mac devices, support for Windows platforms (secondary) is required.

The Level 2 technician records and accurately documents inventory levels of hardware with every installation request. Total asset management is required as additional hardware or license agreement purchasing may be needed. Essential Responsibilities:

Develops processes and procedures for desktop support

Researches, documents, and establishes requirements for software/hardware functionality

Receives requests through internal JIRA system

Installs and fixes advanced Mac hardware devices in the corporate and store locations

Configure, installs, and supports Apple computers, printers, monitors, portable data storage devices, and other general peripherals

Heavy emphasis on supporting Mac platform

Implements specific desktop and thin client computers with appropriate Mac/PC imaging

Interface and experience with JAMF to administer and support Apple devices

Maintain the security of the macOS estate through security patches, and best-practice configuration of macOS in-built security features.

Coordinates the implementation of companywide hardware or software deployments

Provide support for the deployment of Adobe CC and other Mac specific software for use by corporate staff

Maintain knowledge of Windows Operating Systems, and be able to offer support to users of these platforms as necessary

Maintenance of IT Lab areas, wiring closets, and storage rooms

Places orders and takes delivery of inventory as directed

Provide white-glove service for VIP's for all incidents, service requests, etc

Contribute current technical information and best practices concerning proprietary applications

Preferred Education, Experience, and Licenses:

Minimum 3 years of experience in an IT role supporting Apple MacOS desktops

Already certified or desire to become certified in MacOS, iOS and other hardware

Experience with installation of major computer components and software

Specific Knowledge, Skills and Abilities:

Knowledge of various operating systems such as MacOS, Windows, etc

Understanding of major computer components and installation requirements

Understanding of resolutions to common software errors

Articulate communicator, and professional phone demeanor

Detail-oriented, and quick and analytical thinker

Knowledge of B&H policies and procedures

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, arrest record, or any other characteristic protected by applicable federal, state or local laws.We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please let us know.

Job Details

Job Family Information Systems

Pay Type Hourly

Hiring Min Rate 28 USD

Hiring Max Rate 35 USD