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Our Customer Service Representatives are responsible for incoming or outgoing customer calls for our residential and commercial customers. As the first point of contact our CSR's begin the 5 Star Customer Experience we strive to provide! Our CSR's main focus is listening to customers and scheduling appointments. A Customer Service Representative will also handle account inquiries and support issues.

Starting Pay: $15.00 - $16.00 hourly

Shift:

5 Days a week

Monday - Friday 9:30am - 6:00pm

Role and responsibilities of a Customer Service Specialist

The job of a customer service specialist involves a variety of responsibilities that ultimately help lead to greater customer satisfaction and retention. Some responsibilities include:

• managing inbound and/or outbound call
• following various communication scripts when speaking to a caller
• customer engagement
• identifying customer needs, answering questions and providing solutions/alternatives to issues
• building sustainable customer relationships
• keeping records of all conversations organized;
• achieving and exceeding established KPI’s and performance goals.

Call center agent skills and qualities

To provide a consistent “Best in Class” customer experience for every customer you

MUST be:

• Knowledgeable: Knowledge of the inner workings of the company and products and services offered.
• Detail-oriented: Ability to listen carefully to customers and be able to pick up on small details to provide accurate responses to customers.
• Organized: Ability to take quick notes, access CRM systems and track recorded conversations while speaking to customers.
• Flexible: Customer Service Specialist must be able to adapt to unique customer queries and situations.
• Computer skills: Must have some experience in Office 365.

Additional requirements:

• Requires flexible work schedule
• Ability to adhere to departmental attendance and other established processes and procedures
• Ability to work effectively within a collaborative team environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.