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IT Operations Manager
Axos Bank Centennial, CO
$109k-137k (estimate)
Full Time | Lending & Credit 3 Weeks Ago
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Axos Bank is Hiring an IT Operations Manager Near Centennial, CO

Axos Bank
Target Range:$150,000.00 /Yr. - $175,000.00 /Yr.
Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
Eligible for an Annual Discretionary Cash Bonus Target: 10%
Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%
These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.About This JobAxos Bank has an exciting leadership opportunity seeking a hands-on technical IT Operations Manager to join our team. Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations. This position will be onsite with no remote or hybrid flexibility.
Responsibilities:
  • Oversee 24x7 production support teams for Axos Bank and affiliates, user technical support, and production job schedules
  • Assist in the management of policy development and technology planning
  • Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects
  • Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered
  • Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals
  • Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting
  • Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity
  • Ensure smooth operations of all IT systems and data security
  • Understand and track applicable regulatory and reporting requirements
  • Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements
  • Assist in preparing the IT organization’s disaster recovery and business continuity plans, policies, and procedures
  • Work with senior management to enhance monitoring of critical applications and develop operational run books
  • Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities
  • Establish a stable performance environment by monitoring and analyzing problems
  • Ensure problems are identified and solved as rapidly and efficiently as possible
  • Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning
  • Provides estimates, forecasting and work planning assistance
  • Establishes SLAs and KPIs aligned to business objectives
  • Oversees procurement of software and hardware and management of IS assets and inventory
  • Provides configuration management and accurately assesses the impact of modifications and vulnerabilities for each information security system
  • Manages annual fiscal planning and budgets for the infrastructure group
  • Performs supervisory functions by interviewing, selecting, and providing training for new staff by approving or disapproving recommendations from subordinate staff on personal actions; by determining the need for and initiating disciplinary action to ensure adequate and competent staffing for the agency, program, division, or institution
  • Perform any other duties as required or assigned
Requirements:
  • Bachelor’s degree or equivalent in Information Technology, or related field
  • 7 years' experience working in an IT Operations production support role in an enterprise environment
  • 2 years' leadership experience
  • Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals
  • Familiarity working with enterprise project planning and resourcing
  • Internal and external customer-facing production support experience
  • Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm
  • Knowledgeable with a variety of infrastructure technologies: Windows, VMware
  • Active Directory
  • Ability to support 24x7 operations
  • Detail-oriented, with superior verbal and written communication skills
  • Strong critical thinker with problem solving aptitude
  • Excellent organizational skills with the ability to juggle multiple tasks at once
  • Proactive mindset
Preferred:
  • ITSM or ServiceNow experience
  • Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification
Axos Employee Benefits May Include:
  • Medical, Dental, Vision, and Life Insurance
  • Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
  • HSA or FSA account and other voluntary benefits
  • 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
  • Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading
About AxosBorn digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.
Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).
Learn more about working at Axos
Pre-Employment Background Check and Drug Test:All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.
Equal Employment Opportunity:Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.
Job Functions and Work Environment:While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Lending & Credit

SALARY

$109k-137k (estimate)

POST DATE

05/21/2024

EXPIRATION DATE

06/15/2024

WEBSITE

axosbank.com

HEADQUARTERS

SAN DIEGO, CA

SIZE

100 - 200

FOUNDED

2000

CEO

GREG GARRABANTS

REVENUE

$500M - $1B

INDUSTRY

Lending & Credit

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About Axos Bank

Axos is a technology-driven financial services company providing a diverse and ever-growing range of innovative products and services for personal, business and institutional clients nationwide. Powered by exceptional team members, a clearly defined set of values and a culture that is both meritocratic and self-governing, we are transforming banking as we know it. Our mission is summed up in two words: Banking Evolved. Banking Evolved means providing products and services that are technologically superior to our competitors and that offer our customers an unbeatable value proposition. Banking ...Evolved means continuously innovating and excelling in the following areas: The incubation, creation and deployment of new businesses and tools that best serve our customers; The evolution, optimization, delivery, distribution and marketing of our products; The harnessing of data and technology to manage our business most effectively and efficiently; and The development and engagement of our team members. To be part of the Axos team is to live our values as your own, to work with a strong sense of individual purpose and to embody a commitment to the shared success of our business. As a meritocracy, we believe that success is earned. We reward individuals on the basis of their achievements. As a self-governing organization, we derive strength from the internal resourcefulness of each individual. We emphasize independence, goal-setting and personal accountability. Member FDIC | NMLS #524995 More
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If you are interested in becoming an IT Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Operations Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on IT Operations Manager job description and responsibilities

Operations managers oversee the organizational activities of businesses, government agencies, non-profit groups, and other organizations.

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They oversee numerous departments at once.

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Operations managers usually have to oversee almost every department of a business.

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They are directly responsible for the production of goods or provision of services.

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Operations managers monitor every process and procedure, which might sound a little overbearing.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Operations Manager jobs

Be a realistic, but effective, communicator.

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Communicate effectively with workers.

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Measure and communicate the right metrics.

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Proven work experience as Operations Manager or similar role.

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A successful operations manager needs to have a variety of skills.

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Step 3: View the best colleges and universities for IT Operations Manager.

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