17 Customer Service Representative Jobs in Kentwood, MI
Axios Professional Recruitment is Hiring a Customer Service Representative Near Kentwood, MI
Axios Professional Recruitment
About Us:
Axios Professional Recruitment is a leading food ingredient company dedicated to sourcing, distributing, and delivering high-quality ingredients to our valued clients. With a focus on excellence and innovation, we strive to meet the diverse needs of our customers in the food industry.
Job Description:
We are seeking a dynamic and customer-oriented individual to join our team as a Customer Service Representative with expertise in wholesale distribution. The ideal candidate will possess excellent communication skills, a strong understanding of wholesale distribution processes, and a passion for delivering exceptional service to our clients.
Responsibilities:
- Serve as the primary point of contact for wholesale customers, addressing inquiries, resolving issues, and providing timely solutions to meet their needs.
- Manage wholesale orders from initiation to delivery, ensuring accuracy and efficiency throughout the process.
- Collaborate with internal teams, including sales, logistics, and procurement, to coordinate order fulfillment and ensure customer satisfaction.
- Proactively identify opportunities to optimize wholesale distribution processes and enhance customer experience.
- Maintain accurate records of customer interactions, transactions, and feedback to inform business decisions and improve service quality.
- Stay up-to-date on industry trends, market demands, and competitor activities to effectively anticipate and address customer needs.
- Bachelor's degree in business, marketing, or a related field preferred.
- Proven experience in customer service, preferably in a wholesale distribution environment.
- Strong understanding of wholesale distribution processes, including order management, inventory control, and logistics.
- Excellent communication skills, both verbal and written, with the ability to build rapport and foster positive relationships with customers and internal teams.
- Detail-oriented with strong organizational and multitasking abilities to manage multiple priorities effectively.
- Proficiency in Microsoft Office suite and customer relationship management (CRM) software.
- Ability to adapt to a fast-paced, dynamic work environment and collaborate effectively within a team.
- Competitive salary commensurate with experience
- Comprehensive benefits package
- Opportunities for professional development and career advancement
- Positive and inclusive work culture with a focus on teamwork and collaboration
Job Summary
Full Time
$51k-67k (estimate)
04/18/2024
06/17/2024
The job skills required for Customer Service Representative include Customer Service, Communication Skills, Microsoft Office, Multitasking, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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