The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas : networking, telecommunications, and / or high-level technical support - in accordance with Firm policy.

The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.

Responsibilities : Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.

Laptop troubleshooting, maintenance and administration.Apple MacBook support and troubleshooting.Apple iOS and Android device support;

Strong knowledge and understanding of Win10, Office 365.Instant Messaging tools; TEAMs.Excellent customer service skills, meeting with users in person to resolve complex technology issues.

Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.To qualify, candidates must have :

• Degree in Computer Science or a related discipline; or equivalent work experience in IT Support
• Approximately 1-3 plus years of experience in support of IT products
• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications
• Excellent interpersonal, communication and organizational skills
• Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment
• Able to work effectively with high level customers and other management personnel
• Excellent Customer Service skills.

Last updated : 2024-05-09