ABOUT US
AUTOPAY is an innovative FinTech company that is powering finance in the age of mobility. We function as a virtual Finance & Insurance office, finding our customers the perfect lender for their car loan or refinance. This means we're able to solidify our customer's auto loan prior to going to the dealership, and our marketplace of lenders ensures they get the lowest rate available. 

We come from all kinds of backgrounds and experiences to create something new: A better way to do car loans. We support a casual work environment, positive work culture and developing our talent to become successful leaders. Our core values of Hard Work, Optimism, Growth and Integrity help us create a collaborative team mindset and better place to work.

SUMMARY

The Customer Service Representative will support the CarGurus Pay and Business Development team by helping direct calls and assisting with basic customer service issues. The position requires sending required process documents in a timely manner, answering consumer and staff inquiries and may also fill in to provide support where required. This position requires excellent speaking and customer service skills, as well as the ability to make professional and productive calls throughout the workday.

ESSENTIAL DUTIES AND RESPONSIBILITIES include achieving positive results in the following key areas:

• Understand and demonstrate the principles of AUTOPAY’s Mission, Vision and Values.
• Receive inbound, customer service-oriented calls.
• Handle customer service inquiries via email and real-time chat.
• Assist clients with product cancellations.
• Must be familiar with all AUTOPAY departments
• Must be able to reach individuals throughout the company via several different methods
• Ability to speak clearly and be responsive to customer requests.
• Must learn the company dialer system and software.
• Assist customers with reaching their appropriate agent.
• Provide resolution to customers with service issues or complaints.
• Provide outstanding customer service to each customer.
• Additional duties as required.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities

• Education: High school diploma, or equivalent. Associates or bachelor’s degree preferred.
• Experience: Experience in business development, customer service, call centers or sales.
• Language/Communication/Interpersonal: Ability to speak read and write fluent English. Strong verbal and written communication skills. Ability to effectively communicate with all levels of the company. Excellent presentation skills.
• Analytical: Detail-oriented with ability to organize, prioritize and work independently. Strong critical thinking skills.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving concrete variables in standardized situations.
• Technical: Proficient with Microsoft Office, with intermediate Excel ability.
• Other: High level of personal motivation, professionalism, and integrity required. Ability to exercise discretion and judgment. Must be able to work independently.

BENEFITS

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA)
• Supplemental Insurance 
• 401(k) Retirement Savings Plan
• PTO 
• Paid Holidays

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch or crawl; and talk or hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AUTOPAY is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marriage status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

The Savings Group (including all its subsidiaries: AUTOPAY, RateGenius Loan Services, Inc., and Innovative Funding Services dba Tresl) is an equal opportunity employer. With regard to hiring and promotions, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age 40 and over, disability, military status, or genetic information. Any questions or concerns about our EEO policy should be directed to Human Resources