** Assistant General Manager**

**Job Category****:** Administration/Mgmt **Requisition Number****:** ASSIS002965 Showing 1 location **Job Details**

**Description**

**Essential Functions**

* Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.

* Oversees the operation of the Front Desk, Housekeeping and Engineering departments by setting the objectives, measuring performance and supervising the department

* Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.

* Ensures that all new associates receive a through orientation and on?going technical training.

* Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.

* Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.

* Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.

* Monitors service and teamwork on a regular basis and counsels associates as needed

* Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates productivity and satisfaction of direct reports.

* Develops and implements strategies to achieve Employee Satisfaction Index goals.

* Communicates with other managers and associates to provide smooth working relations between departments

* Determines and communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate.

* Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.

* Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established AURO guidelines.

* Ensures that all associates follow safety rules and emergency procedures; takes corrective action where required to improve safety of work areas.

* Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.

**Experience/Education**

College degree in hospitality or business management preferred; 2-3 years of hotel management experience or equivalent combination of education and experience required. Must speak, read, and understand English.

*Auro Hotels is a Equal Employment Opportunity and E-Verify employer. All applicants are subject to a background and substance abuse screening prior to any offer of employment.*

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Required**

Associates or better in Hospitality and Resort Management or related field.

**Experience**

**Required**

**2 years:** Previous experience as Manager in a brand hotel, preferably Marriott.

**Licenses & Certifications**