AURIGA JOB POSTING

(Auriga Website: www.aurigacorp.com)

IT Helpdesk Technician

Auriga Corporation was established in 1990, to provide high-quality design, engineering and project management services for Electric Power, Telecommunication and Information Technology systems. Auriga’s cliental includes: investor owned and municipal utilities, rail and transit agencies, federal, state and local government agencies, and international public and private sector organizations.

Auriga Corporation is looking for an experienced, talented and self motivated individual to join our team to help us provide our customers with innovative and cost effective solutions and services. An ideal candidate will be excited to be part of a company that moves quickly on a constant flow of ideas, is able to wear multiple hats as needed, and has the drive to succeed.

Auriga Corporation currently has following vacancies in the Pittsburgh, Pennsylvania:

IT Helpdesk Technician

Duties & Responsibilities:

• Provide front line trouble shooting for helpdesk requests for technical assistance in person, via phone, remotely and electronically.
• Diagnose and resolve technical hardware, software and cellular device issues.
• Research questions using available information resources.
• Advise user on appropriate action(s).
• Follow standard help desk procedures.
• Log all help desk interactions within the help desk software system.
• Redirect and escalate problems to appropriate resource.
• identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Stay current with system information, changes and updates and document accordingly.
• Be able to drive to remote offices for front line support and / or equipment delivery.
• Providing IT and telephone support services to mid-size firm.
• Windows server and desktop administration, setup, maintenance and support.
• Help desk support, system trouble shooting and system evaluation.
• System monitoring, backup, recovery and security.
• Local area network management.
• VOIP telephone support and troubleshooting.
• Web / video conferencing setup and configuration.
• Remote access management setup and configuration..
• Hardware and software requirements creation, specifications development, sourcing, and implementation.
• Application patch, upgrade, troubleshooting and maintenance.
• Perform related duties as assigned.

Qualifications & Skills:

• Associate’s Degree, Bachelor’s Degree is preferred.
• 5 Years Experience in Similar Position.
• Excellent Communication Skills (verbal and written).
• Must be a Team Player.
• Expertise in deploying and managing a wide variety of information technology hardware.
• Expertise in providing help desk support and troubleshooting of office software.

Auriga Corporation would like to thank all applicants, however only those who qualify for an interview will be contacted.

Auriga is an Equal Opportunity Employer. Auriga provides compensation and benefits commensurate with the qualifications and experience.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Pittsburgh, PA: Relocate before starting work (Required)

Work Location: In person