Business Development Center (BDC) Representative

The Business Development Center Representative is responsible for receiving all incoming sales calls, establishing relationships with customers and scheduling appointments for the Sales Associates.

The BDC Representative interacts daily with the BDC Manager, Sales Associates, Sales Managers, support staff and customers.

Responsibilities

• Receiving inbound sales phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

Benefits includehealth insurance medical, vision, dental aflac and we have a 401k after a year of service 

About Us

At our Family owned and operated dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars and service we offer are the highest quality and ideal for your life needs. Since 1926, we have been a pillar of the community and we love Victoria and the crossroads area. Our employees are like family members, many of which have been here for 20 years. There are plenty of opportunities her at the dealership from accounting, and mechanical work to parts drivers and salespeople, we have something for everyone, and we cannot wait for you to join our team.